by Stephen May | Feb 3, 2022
The past few years delivered unprecedented growth in online shopping and a corresponding explosion in return rates. Ecommerce returns are now two to three times greater than returns for brick-and-mortar purchases. In 2021, one out of five of online purchases were...
by Stephen May | Jan 20, 2022
You may have noticed that your consumers tend to initiate returns after their online purchases more frequently than after their in-store shopping. On average, returns for ecommerce transactions are two to three times more likely than purchases made in brick-and-mortar...
by Stephen May | Nov 18, 2021
Think ahead to January. While the holiday decorations are still decking your store aisles, the post-holiday return scene at retail stores of all sizes can be even busier than the pre-holiday weeks. And the atmosphere is different as consumers are hyper focused on...
