by Stephen May | May 5, 2023
Retail has undergone significant changes in recent years, not the least of which is the struggle to maintain a full, motivated workforce. Nearly every store seems to have a perpetual “We’re Hiring” sign, and most are clearly understaffed. In addition, retail employee...
by Stephen May | Apr 21, 2023
The celebration of Earth Day serves as our annual reminder to do our part to protect the planet. For retailers, Earth Day has particular significance. Retailer operations significantly impact the planet, from the manufacturing of goods to shipping products to stores...
by Stephen May | Apr 7, 2023
Today’s shoppers are more demanding than ever – especially when it comes to returns transactions. They expect retailers to handle returns quickly, with flexibility and consistency, and to always take a proactive approach to customer satisfaction. If any aspect is...
by Stephen May | Mar 30, 2023
Are you ready to take on the challenge to improve your retail omnichannel returns? As more and more consumers expect seamless returns across all channels, the role of a returns leader has never been more crucial for omnichannel retailers. Returns are an essential part...
by Stephen May | Mar 16, 2023
Returns are an inevitable part of retail, and there’s been a lot of discussion lately about the need for retailers to create comprehensive returns strategies. But in those discussions, one metric is often ignored–the percentage of consumers who make a purchase after a...
