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360° protection to outsmart fraud.

Retailers face a fragmented customer journey across checkout, returns, claims, support interactions, and chargeback disputes. Each touchpoint generates isolated data, making it nearly impossible to detect patterns of fraud and abuse. This lack of a unified view leaves retailers struggling to identify risky behaviors and vulnerable to exploitation.

Appriss Retail and Riskified have joined forces to bring you a 360° fraud and abuse prevention solution across the entire customer journey. Policy abuse and returns fraud cost merchants billions annually. That’s why Appriss Retail and Riskified have partnered to create a powerful, unified solution.

Interested in an omnichannel approach to stopping fraud? Let's chat!

Better together

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Clear, precise decisions

Ensure consistent and accurate decisions across online and in-store channels, enhancing both efficiency and customer trust.

Improved profitability

Higher approval rates, fewer fraud losses, and stronger margins boost revenue while reducing risks.

Advanced omnichannel risk insights

Gain a 360-degree view of customer behavior across all channels.

How it works

Gain a 360° view of shopper behavior

Appriss Retail harnesses machine learning to uncover the true identity behind shopper accounts by analyzing diverse data points across all transactions—whether in-store or online. This unified view of customer behavior helps businesses recognize trustworthy customers and flag fraud or abuse early.

Network-wide risk recognition

Using global merchant data and advanced models, our technology uncovers hidden connections across channels. Appriss’ Linking System integrates purchases, returns, claims, credit cards, and more, while Riskified’s ML engine evaluates 50+ data points and millions of transactions to deliver precise recommendations.

Automated and actionable intelligence

Together, we cover every stage of the customer journey—from checkout to claims and chargeback disputes—across all channels. We reduce friction for loyal customers, stop fraud and abuse, and protect profits at every touchpoint. The result? Higher approval rates, lower fraud losses, and stronger margins.

Learn more about Appriss Retail

The 2024 consumer returns report by Appriss Retail and Deloitte dives into the state of retail returns in 2024 and the most common types of return fraud. Discover the 2024 retail return rate and what percentage of returns and claims can be attributed to fraud and abuse.

2024 Consumer Returns in the Retail Industry Report

Published by Appriss Retail and Deloitte, this annual customer returns report provides a deep dive into the state of returns in 2024. It highlights the most common types of return fraud and provides critical data on ecommerce, in-store, and omnichannel returns and claims, losses, and the broader impact on the U.S. retail industry.

Uncover the latest stats on return and claims fraud, in the NRF Big Ideas presentation by Riskified and Appriss Retail, now available on-demand

Plugging the $19 Billion Leak on Profitability: Omnichannel Return Fraud

Discover the latest statistics on return and claims fraud from industry leaders Pedro Ramos (Appriss Retail) and Jeff Otto (Riskified). Find out how a 360-degree view of retail fraud can help protect profits in this on-demand presentation from NRF Big Show 2025.

Understand the disconnect between retail executives’ perceptions and consumers’ actual experiences with return policies in our comprehensive retail survey.

How Important Are Returns to Customers?

Returns are inevitable, but are your strategies working? Our retail survey of 150 retail executives and over 1,000 North American consumers explores the impact of return policies on consumer behavior and offers solutions to balance fraud prevention with customer satisfaction.

Interested in an omnichannel approach to stopping fraud?

Let's chat!