by Stephen May | May 2, 2024
Approximately 10% of claims and appeasements are fraudulent, resulting in retailers losing $2.1 to $4.2 billion annually in revenue due to order adjustments. As ecommerce becomes the primary purchasing channel, these losses are expected to rise. Retailers must...
by Stephen May | Apr 18, 2024
Organized retail crime (ORC) is often more sophisticated than it looks. Yes, there are smash-and-grab cases with crime groups brazenly breaking into stores to steal merchandise. But there are also other scenarios to combat, like: Ecommerce fraud and abuse — Fraudsters...
by Stephen May | Mar 21, 2024
When a shopper steps inside a store, their gaze fixed on the return counter while awkwardly carrying a crumpled box under their arm, the spotlight shifts to the retailer. This is their moment to shine or falter. The way a store handles this crucial interaction can...
by Stephen May | Mar 7, 2024
Imagine shopping online, picking out a product that seems perfect, only to receive it and find it’s not quite what you expected. The thought of going through the hassle of returning it might be enough to make you sigh in frustration. But what if, instead of...
by Stephen May | Feb 15, 2024
Fraud and abuse in retail returns continue to rise at a concerning pace, according to the annual 2023 Consumer Returns in the Retail Industry Report from NRF and Appriss Retail. Case in point: Fraud and abuse accounted for nearly 14% of total retail returns in 2023,...
by Stephen May | Feb 1, 2024
Walk the aisles of any brick-and-mortar store or scroll the pages of ecommerce platforms, and it’s clear that the very foundations of retail shopping are shifting. Appriss Retail, armed with insights from more than 60 of the top 100 retailers, narrowed in on seven...
