Returns and Customer Loyalty: How Much Do They Matter?

The current state of retail returns If consumer returns were depicted as an emoji, they’d be a rocket ship. With retailers making the consumer returns experience more frictionless, it’s no wonder that in 2023, total merchandise returns peaked at $743 billion. But it...

7 Tips for Holiday Returns and Protecting Profits

While the holiday season delivers a bounty of revenue and customer joy to retailers, it also signals the calm before the chaotic post-holiday returns storm. A calculated strategy for managing post-holiday returns is crucial for a profitable holiday season and to avoid...

How to Prevent & Identify Inventory Shrinkage in Retail

Businesses diligently stock shelves, meticulously manage inventory, and ensure products are consistently available for consumers. However, a silent, often unseen threat known as inventory shrinkage gradually erodes profits, posing a challenge for businesses of all...

Cutting Self-Checkout Shrink with Advanced Technology

Self-checkout may seem like the latest and greatest technology to hit retail floors in the 21st century, however, the mushrooming challenges of self-checkout shrink have retailers like Target and Walmart reconsidering its use, either removing it entirely from certain...