by Stephen May | Jan 18, 2024
For their convenience and choose-your-own-adventure appeal, gift cards are the top-selling item during the holidays. What’s more, retailers often offer customers gift cards or store credit to appease returns. This practice is more common during the holidays when 15.4%...
by Stephen May | Jan 4, 2024
Across industries, the winds blowing around artificial intelligence (AI) could slow down in 2024. There will be less talk about AI and more implementation as companies settle into adoption. Similarly, the rise of omnichannel shopping and organized retail crime (ORC)...
by Stephen May | Dec 21, 2023
Crime, the economy, and artificial intelligence (AI) all weighed heavily on retail and loss prevention this year, and those trends will play a role in the coming year. But, retailers are up for the challenge. Consider comments by Target CEO Brian Cornell, who said...
by Stephen May | Dec 7, 2023
Theft and fraud are on the rise and as a result, businesses are investing in the latest and greatest ways to reduce this unnecessary shrink. For many, camera-based fraud prevention like CCTV was the first step. And now, these retailers have incorporated visual AI into...
by Stephen May | Nov 16, 2023
The advent of artificial intelligence (AI) solutions over the last few years and the burgeoning use of generative AI, in particular, is revolutionizing retail. From the supply chain to consumer-facing chatbots, AI has emerged as a catalyst for online retail and...
by Stephen May | Nov 2, 2023
In the world of ecommerce, there are two types of customer personas: High-Sales Harper and Low-Returner Riley. Two shoppers from two ends of the retail spectrum. Harper is a very profitable customer, and Riley is not. Both customers are important, but retailers that...
