by Stephen May | Jul 1, 2024
If you still consider returns simply a cost of doing business, it’s time to rethink your strategy—particularly for returns from your ecommerce sales. Returns that don’t offer a retail incentive beyond a refund are a forgotten consumer convenience that does...
by Stephen May | Jun 20, 2024
Fraud in the retail industry is a growing concern, in part because bad actors have become increasingly sophisticated. In the era of online shopping, fraud can occur at any stage of the customer journey, making it difficult for retailers to protect their profits....
by Stephen May | Jun 6, 2024
Organized retail crime (ORC) is a nationwide plague that, as part of retail crime as a whole, has grown into a 1 billion problem for retailers. In the past, the loss of product was outweighed by the cost of increasing security; therefore, suspected ORC went unreported...
by Stephen May | May 16, 2024
Across the retail industry, shrink rose from $93.9 billion in 2021 to $112 billion in 2022. Identifying and addressing the underlying causes of shrink presents challenges due to its multifaceted nature. Factors such as theft, fraud, errors, and damaged goods all play...
by Stephen May | May 2, 2024
Approximately 10% of claims and appeasements are fraudulent, resulting in retailers losing $2.1 to $4.2 billion annually in revenue due to order adjustments. As ecommerce becomes the primary purchasing channel, these losses are expected to rise. Retailers must...
by Stephen May | Apr 18, 2024
Organized retail crime (ORC) is often more sophisticated than it looks. Yes, there are smash-and-grab cases with crime groups brazenly breaking into stores to steal merchandise. But there are also other scenarios to combat, like: Ecommerce fraud and abuse — Fraudsters...
