by Stephen May | Aug 22, 2022
Risk, Return, and Reshipment: How Dick’s Sporting Goods is Managing the Omnichannel Experience Many state that ecommerce accelerated 10 years in 10 months during 2020. Since ecommerce purchases are returned about twice as often as in-store purchases, using...
by Stephen May | Jul 6, 2022
After the “Buy” Button: Attacking Omnichannel Risk Heather Bolling of The Home Depot shared her success in mitigating online returns fraud and protecting margin in the Big Ideas session “After the Buy Button: Attacking Omnichannel Risk.” Recorded at NRF Protect 2022,...
