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End-to-end fraud & abuse prevention for every Shopify channel.

Shopify merchants are increasingly challenged by returns fraud, claims abuse, and operational blind spots that chip away at profitability. Disconnected data across the customer journey—from purchases to returns—makes it difficult to detect patterns and stop abuse before it impacts the bottom line.

That’s why Appriss Retail and Shopify have partnered to deliver end-to-end fraud and abuse prevention across every Shopify channel. Backed by 20+ years of expertise, Appriss Retail now offers two powerful, AI-driven solutions, seamlessly integrated into Shopify’s unified commerce platform:

Appriss Returns and Claims app, powered by Engage, to protect against returns and claims fraud and abuse in real time.
Appriss Exception Analytics app, powered by Secure, to uncover operational issues and prevent fraud and abuse with advanced exception-based reporting.

Together, these solutions help merchants combat the $100 billion+ in retail fraud losses, protect margins, and create a seamless customer experience.

Interested in seamlessly integrating Appriss Retail's Return & Claims app with Shopify POS?

Better together

Minimal setup and scalability

Integrates seamlessly with Shopify POS and current commerce engines.

Reduce fraudulent claims and boost margins

Helps prevent item-not-received claims and enhances profitability.

Detect fraud and fix process gaps

Uses exception-based reporting to help uncover theft, policy violations, and operational inefficiencies.

How it works

Seamless integration

Appriss Retail easily integrates with Shopify POS or other commerce engines, ensuring smooth scalability and minimal disruption to your operations.

Fraud prevention & margin protection

Reduce return rates, prevent fraudulent item-not-received claims, and improve sales margins with Appriss Retail’s advanced fraud prevention tools.

Enhanced customer experience

Deliver a smooth and secure returns process that boosts customer satisfaction and loyalty while deterring fraudulent actors.

Install the Appriss Retail Returns & Claims tile on your store's Shopify POS

Learn more about Appriss Retail

The 2024 consumer returns report by Appriss Retail and Deloitte dives into the state of retail returns in 2024 and the most common types of return fraud. Discover the 2024 retail return rate and what percentage of returns and claims can be attributed to fraud and abuse.

2024 Consumer Returns in the Retail Industry Report

Published by Appriss Retail and Deloitte, this annual customer returns report provides a deep dive into the state of returns in 2024. It highlights the most common types of return fraud and provides critical data on ecommerce, in-store, and omnichannel returns and claims, losses, and the broader impact on the U.S. retail industry.

Uncover the latest stats on return and claims fraud, in the NRF Big Ideas presentation by Riskified and Appriss Retail, now available on-demand

Plugging the $19 Billion Leak on Profitability: Omnichannel Return Fraud

Discover the latest statistics on return and claims fraud from industry leaders Pedro Ramos (Appriss Retail) and Jeff Otto (Riskified). Find out how a 360-degree view of retail fraud can help protect profits in this on-demand presentation from NRF Big Show 2025.

Understand the disconnect between retail executives’ perceptions and consumers’ actual experiences with return policies in our comprehensive retail survey.

How Important Are Returns to Customers?

Returns are inevitable, but are your strategies working? Our retail survey of 150 retail executives and over 1,000 North American consumers explores the impact of return policies on consumer behavior and offers solutions to balance fraud prevention with customer satisfaction.

Interested in an omnichannel approach to stopping fraud?

Let's chat!