Resource Center
Take a deeper dive into the future of omnichannel returns.
Featured Video Resources
After the “Buy” Button: Attacking Omnichannel Risk
Heather Bolling of The Home Depot shared her success in mitigating online returns fraud and protecting margin in this Big Ideas session co-presented with Appriss Retail. Read More
Returns Drive Sales [Podcast]
The number of returns are increasing dramatically, but customers still want to shop. The retailer can use the return event and turn it into a positive experience. Read More
All Consumers Are NOT Created Equal [Podcast]
AI and machine learning can help you understand the full consumer shopping experience across all channels, identify fraudulent transactions and put guardrails around bad actors to minimize your risk. Read More
All Video Resources
Risk, Return, and Reshipment: How Dick’s Sporting Goods is Managing the Omnichannel Experience
Since ecommerce purchases are returned about twice as often as in-store purchases, using returns to build deeper relationships with consumers is an opportunity you don’t want to miss. Read More
Using Consumer Linking to Identify Fraudulent Activity
Learn more about what consumer linking is, and how it helps retailers identify and fight fraud. Read More
How Large Omnichannel Retailers Can Act Like a Mom & Pop Shop [Podcast]
How can AI really help retailers? If you take advantage of the data, analyze all the bits and bytes, you can make it work for you. Read More
Consumers Make Returns in Your Stores. Are You Taking Advantage of Their Visit? [Podcast]
Recapture revenue, make your consumers feel better about the return experience and maybe even get them to buy something more with no additional marketing, no new ads, and no new stores. Read More
Online Sales are Growing and So are Your Return Reserves [Podcast]
How can retailers manage their growing online sales while keeping their return reserves in check? Dig deep into your consumer data and you can identify these consumers, and even better, do something about it. Read More
2020 Examples of Return Fraud
What were the most common forms of return fraud experienced by US retailers in 2020? Find out in less than a minute. Read More
2020 Blended Return Rate by Retail Category
This short video shows which retail verticals had the highest merchandise return rates in 2020. (The highest is not apparel.) Read More
Father’s Day Return Trends Revealed
Gifts are returned throughout the year, not just at winter holidays. See the gifts the with highest return rate after Father’s Day. Read More
Mother’s Day Return Trends Revealed
Gifts are returned throughout the year, not just during winter holidays. See the gifts the with highest return rate after Mother’s Day. Read More
Put the Brakes on Shrink
In this short explainer video, you’ll learn what SRAs are, how to find them, and the impact they have on shrink and profitability. Read More
A Fish Tale, a Fraud Tale
This short explainer video explains how you could benefit when artificial intelligence (AI) augments exception reporting. Read More