Resource Center

Take a deeper dive into the future of omnichannel returns.

Featured Video Resources

Returns Are a Powerful Engagement Opportunity – One You Can’t Ignore!

Instead of being a “cost of doing business,” returns can be an excellent opportunity to delight your customer. Watch our Big Ideas Presentation from the NRF Big Show 2023. Read More

Appriss Retail and Incisiv present the webinar 4 elements of an effective returns strategy

4 Elements of an Effective Returns Strategy [Webinar]

Nathan Smith (Appriss Retail) and Giri Agarwal (Incisiv) discuss the findings from the 2022 State of the Industry: Returns as an Engagement Strategy report and how they can be applied toward building an effective return strategy. Read More

appriss retail leveraging AI to combat claims fraud

Leveraging AI to Combat Claims Fraud

Learn how the Appriss Linking System can help you identify potential fraudulent order claims. Read More

All Video Resources

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Retailer Steps Up Sales with Return Solutions

See how Appriss Retail helped one retailer reduce return rates while creating new revenue streams to mitigate losses. Read More

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Remodeling an Old Fashioned Return Counter

Watch how Appriss Retail helped a regional hardware retailer remodel their outdated return counter processes to address retail returns abuse and become more profitable. Read More

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Risk, Return, and Reshipment: How Dick’s Sporting Goods is Managing the Omnichannel Experience

Since ecommerce purchases are returned about twice as often as in-store purchases, using returns to build deeper relationships with consumers is an opportunity you don’t want to miss. Read More

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Using Consumer Linking to Identify Fraudulent Activity

Learn more about what consumer linking is, and how it helps retailers identify and fight fraud. Read More

watch the big ideas session from nrf protect 2022 with appriss retail and home depot

After the “Buy” Button: Attacking Omnichannel Risk

Heather Bolling of The Home Depot shared her success in mitigating online returns fraud and protecting margin in this Big Ideas session co-presented with Appriss Retail. Read More

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2020 Examples of Return Fraud

What were the most common forms of return fraud experienced by US retailers in 2020? Find out in less than a minute. Read More

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2020 Blended Return Rate by Retail Category

This short video shows which retail verticals had the highest merchandise return rates in 2020. (The highest is not apparel.) Read More

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Father’s Day Return Trends Revealed

Gifts are returned throughout the year, not just at winter holidays. See the gifts the with highest return rate after Father’s Day. Read More

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Mother’s Day Return Trends Revealed

Gifts are returned throughout the year, not just during winter holidays. See the gifts the with highest return rate after Mother’s Day. Read More

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Put the Brakes on Shrink

In this short explainer video, you’ll learn what SRAs are, how to find them, and the impact they have on shrink and profitability. Read More

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A Fish Tale, a Fraud Tale

This short explainer video explains how you could benefit when artificial intelligence (AI) augments exception reporting. Read More