Resource Center
Take a deeper dive into the future of omnichannel returns.
Featured Video Resources
Returns Are a Powerful Engagement Opportunity – One You Can’t Ignore!
Instead of being a “cost of doing business,” returns can be an excellent opportunity to delight your customer. Watch our Big Ideas Presentation from the NRF Big Show 2023. Read More
4 Elements of an Effective Returns Strategy [Webinar]
Nathan Smith (Appriss Retail) and Giri Agarwal (Incisiv) discuss the findings from the 2022 State of the Industry: Returns as an Engagement Strategy report and how they can be applied toward building an effective return strategy. Read More
Leveraging AI to Combat Claims Fraud
Learn how the Appriss Linking System can help you identify potential fraudulent order claims. Read More
All Video Resources
Retailer Steps Up Sales with Return Solutions
See how Appriss Retail helped one retailer reduce return rates while creating new revenue streams to mitigate losses. Read More
Remodeling an Old Fashioned Return Counter
Watch how Appriss Retail helped a regional hardware retailer remodel their outdated return counter processes to address retail returns abuse and become more profitable. Read More
Risk, Return, and Reshipment: How Dick’s Sporting Goods is Managing the Omnichannel Experience
Since ecommerce purchases are returned about twice as often as in-store purchases, using returns to build deeper relationships with consumers is an opportunity you don’t want to miss. Read More
Using Consumer Linking to Identify Fraudulent Activity
Learn more about what consumer linking is, and how it helps retailers identify and fight fraud. Read More
After the “Buy” Button: Attacking Omnichannel Risk
Heather Bolling of The Home Depot shared her success in mitigating online returns fraud and protecting margin in this Big Ideas session co-presented with Appriss Retail. Read More
2020 Examples of Return Fraud
What were the most common forms of return fraud experienced by US retailers in 2020? Find out in less than a minute. Read More
2020 Blended Return Rate by Retail Category
This short video shows which retail verticals had the highest merchandise return rates in 2020. (The highest is not apparel.) Read More
Father’s Day Return Trends Revealed
Gifts are returned throughout the year, not just at winter holidays. See the gifts the with highest return rate after Father’s Day. Read More
Mother’s Day Return Trends Revealed
Gifts are returned throughout the year, not just during winter holidays. See the gifts the with highest return rate after Mother’s Day. Read More
Put the Brakes on Shrink
In this short explainer video, you’ll learn what SRAs are, how to find them, and the impact they have on shrink and profitability. Read More
A Fish Tale, a Fraud Tale
This short explainer video explains how you could benefit when artificial intelligence (AI) augments exception reporting. Read More