Resource Center

Take a deeper dive into the future of omnichannel returns.

Featured Video Resources

watch the big ideas session from nrf protect 2022 with appriss retail and home depot

After the “Buy” Button: Attacking Omnichannel Risk

Heather Bolling of The Home Depot shared her success in mitigating online returns fraud and protecting margin in this Big Ideas session co-presented with Appriss Retail. Read More

young-female-choosing-book-to-buy-in-a-bookstore

Returns Drive Sales [Podcast]

The number of returns are increasing dramatically, but customers still want to shop. The retailer can use the return event and turn it into a positive experience. Read More

Couple-at-jewelry-shop-choosing-a-necklace-together

All Consumers Are NOT Created Equal [Podcast]

AI and machine learning can help you understand the full consumer shopping experience across all channels, identify fraudulent transactions and put guardrails around bad actors to minimize your risk. Read More

All Video Resources

VideoFeatured Video Thumbnail

Risk, Return, and Reshipment: How Dick’s Sporting Goods is Managing the Omnichannel Experience

Since ecommerce purchases are returned about twice as often as in-store purchases, using returns to build deeper relationships with consumers is an opportunity you don’t want to miss. Read More

VideoFeatured Video Thumbnail

Using Consumer Linking to Identify Fraudulent Activity

Learn more about what consumer linking is, and how it helps retailers identify and fight fraud. Read More

VideoFeatured Video Thumbnail

How Large Omnichannel Retailers Can Act Like a Mom & Pop Shop [Podcast]

How can AI really help retailers? If you take advantage of the data, analyze all the bits and bytes, you can make it work for you. Read More

VideoFeatured Video Thumbnail

Consumers Make Returns in Your Stores. Are You Taking Advantage of Their Visit? [Podcast]

Recapture revenue, make your consumers feel better about the return experience and maybe even get them to buy something more with no additional marketing, no new ads, and no new stores. Read More

VideoFeatured Video Thumbnail

Online Sales are Growing and So are Your Return Reserves [Podcast]

How can retailers manage their growing online sales while keeping their return reserves in check? Dig deep into your consumer data and you can identify these consumers, and even better, do something about it. Read More

VideoFeatured Video Thumbnail

2020 Examples of Return Fraud

What were the most common forms of return fraud experienced by US retailers in 2020? Find out in less than a minute. Read More

VideoFeatured Video Thumbnail

2020 Blended Return Rate by Retail Category

This short video shows which retail verticals had the highest merchandise return rates in 2020. (The highest is not apparel.) Read More

VideoFeatured Video Thumbnail

Father’s Day Return Trends Revealed

Gifts are returned throughout the year, not just at winter holidays. See the gifts the with highest return rate after Father’s Day. Read More

VideoFeatured Video Thumbnail

Mother’s Day Return Trends Revealed

Gifts are returned throughout the year, not just during winter holidays. See the gifts the with highest return rate after Mother’s Day. Read More

VideoFeatured Video Thumbnail

Put the Brakes on Shrink

In this short explainer video, you’ll learn what SRAs are, how to find them, and the impact they have on shrink and profitability. Read More

VideoFeatured Video Thumbnail

A Fish Tale, a Fraud Tale

This short explainer video explains how you could benefit when artificial intelligence (AI) augments exception reporting. Read More