Resource Center

Take a deeper dive into the future of omnichannel returns.

All retail shrink Resources

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Reducing Organized Retail Crime with Return Authorization and Consumer Linking

Retailers can identify organized retail crime rings using advanced analytics and focusing on extreme return activity within their own business. Read More

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Preserving a Superior Consumer Experience

This retailer found ways to control costs and reduce loss in two popular service areas—mobile self-checkout (SCO) and discretionary gifts. Read More

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Reducing Risk in the Game

This retailer wanted an EBR system to address revenue, margin, and stock loss plus create actionable insights. It achieved ROI in just 3 months. Read More

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Verify Helps Enable Flexible Return Policies

Delight your best consumers with Appriss® Verify return authorization. It reduces friction and features real-time analytics across all your channels. Read More

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Put the Brakes on Shrink

In this short explainer video, you’ll learn what SRAs are, how to find them, and the impact they have on shrink and profitability. Read More

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A Fish Tale, a Fraud Tale

This short explainer video explains how you could benefit when artificial intelligence (AI) augments exception reporting. Read More

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Global Retailer Tallies Successes

Learn how this UK-based retailer achieved a 200+% ROI in the first year and a 15% reduction in fraud overall. Read More

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Uncovering More Employee Fraud Faster with AI

A retailer’s leadership wondered what practical benefit AI would have on its operations. This case study outlines the impressive results. Read More

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Machine Learning and the Evolution of Exception Reporting

Learn how today’s AI evolved from rules and queries to predictive models and machine learning, helping reduce retail shrink and loss. Read More

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Secure Store: Beyond Exception Reporting with AI

Appriss® Secure exception analytics helps retailers reduce loss from employees, vendors, and processes? Find out in this quick overview. Read More

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Controlling Shrink by Monitoring Sales Reducing Activities (SRAs)

Refunds, voids, and overrides are among the SRAs that are necessary for a great CX, but they can indicate rising shrink. Read More

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Tuning in to Consumer Satisfaction

This retailer achieved a chain-wide 10%+ reduction in return rate saving millions of dollars annually. See how they did it. Read More

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Profit Protection in the Spotlight

Can a retailer optimize its return rate by reducing return loss and abuse while keeping consumer satisfaction levels high? Read More

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Slam the Door on Return Fraud

This chain offered a no-receipt-required return policy, but employees routinely extended the refund timeframe. See how the retailer regained control. Read More

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Verify Helps Identify Consumer Behavior to Stop Loss

Appriss® Verify return authorization helps omnichannel retailer reduce returns, cut shrink, and improve service. Details are in this quick overview. Read More