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Our latest posts
The Future of Retail: Unlocking Success with Artificial Intelligence
AI in the retail industry is presenting exciting opportunities for retailers willing to embrace its potential. Learn about AI in the retail industry.
How AI-Driven Authorizations Reduce Losses and Boost Profitability
AI-driven authorizations can help reduce losses by analyzing data, detecting fraud, and giving personalized incentives to customer/retail claims and appeasements.
Reduce the Environmental Impact of Retail Returns
Retailers can help reduce the environmental impact on retail returns. Online returns have a big impact on the planet; develop a returns strategy.
Omnichannel Returns Index Can Help You Improve Your Returns Management
Ecommerce and omnichannel retailers should study retail returns strategy against industry benchmarks to determine areas in need of improvement.
Mastering Retail Omnichannel Returns: Insights from Leading Experts
Discover the 2023 Omnichannel Returns Index and how retailers are excelling in managing multichannel returns with advanced digital capabilities.
What’s Your Purchase-After-Return Metric?
Purchase-after-return can drive retail growth and increase retail margins. Retailers can create personalized incentive programs using advanced analytics.
Emily the Criminal May Be Fiction, But the Prevalence of ORC Isn’t
Retailers are using AI to fight back against organized retail crime (ORC). Learn the future of fraud detection and the tools available to help retailers.
Building a Recognition Engine to Keep Top Talent
Celebrating current success and providing training for forward-looking skills helps associates feel supported and valued, encouraging them to stay with the company longer.
Claims and Appeasements Abuse/Fraud: Bigger than Chargebacks?
Claims have always been regarded as a cost of doing business for retailers, but our research estimates that 10 percent of claims are fraudulent.
More from the Blog
Return Rates Affects Everyone, Not Just Retailers
Retail returns and return fraud have a cascading effect on your business’ profit. Consumers, communities, and the environment are also negatively impacted.
Retail Returns: Your Problem Isn’t Logistics
By bridging the gap between channels and sharing the data, you can create a holistic view of your consumer and their interactions in all your channels.
8 Thorns That May Be Harming Your Ecommerce Return Experience
Consumers will remember whether you have made the returns process thorny or smooth. Discover eight common pain points of the ecommerce return process.
What Does It Take to Be a Leader in Omnichannel Returns?
Retailers often treat the returns process as a stand-alone transactions, but they’re not. In fact, returns are an essential part of your CX.
Are Your Omnichannel Return Capabilities Falling Behind the Curve?
Online shoppers’ expectations continue to evolve, including what they expect from retailers when initiating an ecommerce return.
Does Your Return Policy Protect Your Bottom Line?
Review and refine your existing return policies for online and in-store sales to better protect your bottom line while enhancing the return experience.
Omnichannel Returns: What Your P&L Can’t Ignore
As online shopping and returns continue to rise in recent years, it is no longer sufficient for retailers to write returns off as a cost of doing business.
5 Ways Siloed Shopper Data Complicates Your Sales and Return Transactions
A fragmented view of the consumer can make omnichannel retail returns riskier and more complex.
Insights from the Journey of a Returned Package
Retailers and consumers often think of the returns process as straightforward, but unexpected roadblocks along the way can cause a big financial hit.
Meet BORIS & BOPIS, Your Consumer’s New Best Friends
BORIS and BOPIS give retailers opportunities to meet and exceed consumer expectations as they turn returns and pick-ups into positive brand experiences.