The Appriss® Retail Blog
News and insights on industry topics from our team.
Our latest posts
Omnichannel Returns Index Can Help You Improve Your Returns Management
Ecommerce and omnichannel retailers should study retail returns strategy against industry benchmarks to determine areas in need of improvement.
Mastering Retail Omnichannel Returns: Insights from Leading Experts
Discover the 2023 Omnichannel Returns Index and how retailers are excelling in managing multichannel returns with advanced digital capabilities.
What’s Your Purchase-After-Return Metric?
Purchase-after-return can drive retail growth and increase retail margins. Retailers can create personalized incentive programs using advanced analytics.
Emily the Criminal May Be Fiction, But the Prevalence of ORC Isn’t
Retailers are using AI to fight back against organized retail crime (ORC). Learn the future of fraud detection and the tools available to help retailers.
Building a Recognition Engine to Keep Top Talent
Celebrating current success and providing training for forward-looking skills helps associates feel supported and valued, encouraging them to stay with the company longer.
Claims and Appeasement Fraud/Abuse: Bigger than Chargebacks?
Claims and appeasement fraud can cost your business. Learn the signs and safeguard your company with our comprehensive guide.
5 Tips for Coaching Front-Line Workers
Your company can make supportive coaching more manageable and effective using Appriss® Secure Coach.
Sustaining Profitability and the Environment: A Retail Necessity
The next crises for the retail industry could very well be profitability and sustainability and the delicate balance of trading one off against the other.
Keep-It Returns: 4 Risks and How to Mitigate Them
A returnless refund—refunding or replacing a consumer’s purchase without requiring that the item be returned—is gaining popularity.
More from the Blog
Are Your Omnichannel Return Capabilities Falling Behind the Curve?
Online shoppers’ expectations continue to evolve, including what they expect from retailers when initiating an ecommerce return.
Does Your Return Policy Protect Your Bottom Line?
Review and refine your existing return policies for online and in-store sales to better protect your bottom line while enhancing the return experience.
Omnichannel Returns: What Your P&L Can’t Ignore
As online shopping and returns continue to rise in recent years, it is no longer sufficient for retailers to write returns off as a cost of doing business.
5 Ways Siloed Shopper Data Complicates Your Sales and Return Transactions
A fragmented view of the consumer can make omnichannel retail returns riskier and more complex.
Insights from the Journey of a Returned Package
Retailers and consumers often think of the returns process as straightforward, but unexpected roadblocks along the way can cause a big financial hit.
Meet BORIS & BOPIS, Your Consumer’s New Best Friends
BORIS and BOPIS give retailers opportunities to meet and exceed consumer expectations as they turn returns and pick-ups into positive brand experiences.
How to Inspire Shopper Loyalty During the Returns Process
The post-holiday return season can provide an opportunity to show your good consumers that you care, even when they make a return.
Reducing the Financial Impact of Holiday Returns on Profitability
Post-holiday returns are a given, but your organization can proactively managing them and limit the financial impact returns have on your bottom line.
Simplifying Holiday Ecommerce Returns
To create an efficient user experience, returns must be an important component of your ecommerce strategy. It’s time to re-evaluate the return experience.
A Day in the Life of the Return Counter
The Return Counter is critical to the success of every retailer. Smart retailers can turn a potential loss into new revenue & turn online shoppers to brand loyalists.