by Kristen Altamura | May 15, 2025
The impact of retail returns on profitability continues to pose a challenge for retailers. In 2024 alone, consumers returned $685 billion worth of products —13.21% of total retail sales—with $103 billion in lost revenue tied directly to return and claims fraud in...
by Stephen May | Apr 28, 2025
This blog was first published in April 2024 and has been updated for accuracy on April 28, 2025. Calculating retail return rates might seem straightforward: simply total the number of returns and divide by net sales. However, this basic formula overlooks key factors...
by Kristen Altamura | Apr 17, 2025
Total retail loss recognizes that loss happens across the entire retail business — from internal and external theft and organized retail crime (ORC), to inventory errors and operational missteps. Total retail loss prevention is about understanding the inconsistencies...
by Kristen Altamura | Apr 3, 2025
As ecommerce continues to thrive, customers increasingly expect seamless, often free, returns. While retailers prioritize convenient, complimentary returns to attract customers, the normalization of simple returns has significant environmental consequences, and the...
by Stephen May | Mar 10, 2025
This blog was first published in June 2023 and has been updated for accuracy on March 10, 2025. Return fraud and abuse poses a significant challenge for retailers, impacting their profitability and operations. While customers take advantage of lenient return policies,...
by Kristen Altamura | Mar 6, 2025
Generative AI is a type of artificial intelligence that can quickly create new content, such as images, videos, text, and music, from existing data. An example of this is generative AI assisting MIT scientists in a DNA sequencing task that typically took days, but...
