by Stephen May | Mar 21, 2024
When a shopper steps inside a store, their gaze fixed on the return counter while awkwardly carrying a crumpled box under their arm, the spotlight shifts to the retailer. This is their moment to shine or falter. The way a store handles this crucial interaction can...
by Stephen May | Mar 7, 2024
Imagine shopping online, picking out a product that seems perfect, only to receive it and find it’s not quite what you expected. The thought of going through the hassle of returning it might be enough to make you sigh in frustration. But what if, instead of...
by Stephen May | Feb 15, 2024
Fraud and abuse in retail returns continue to rise at a concerning pace, according to the annual 2023 Consumer Returns in the Retail Industry Report from NRF and Appriss Retail. Case in point: Fraud and abuse accounted for nearly 14% of total retail returns in 2023,...
by Stephen May | Feb 1, 2024
Walk the aisles of any brick-and-mortar store or scroll the pages of ecommerce platforms, and it’s clear that the very foundations of retail shopping are shifting. Appriss Retail, armed with insights from more than 60 of the top 100 retailers, narrowed in on seven...
by Stephen May | Jan 18, 2024
For their convenience and choose-your-own-adventure appeal, gift cards are the top-selling item during the holidays. What’s more, retailers often offer customers gift cards or store credit to appease returns. This practice is more common during the holidays when 15.4%...
by Stephen May | Jan 4, 2024
Across industries, the winds blowing around artificial intelligence (AI) could slow down in 2024. There will be less talk about AI and more implementation as companies settle into adoption. Similarly, the rise of omnichannel shopping and organized retail crime (ORC)...
