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Our latest posts
Will BOPIS and BORIS Replace Delivery?
Rethinking which items in your online inventory you make available for home delivery versus BOPIS could increase omnichannel profitability.
Is Free Shipping Dead?
Free shipping, especially free returns, can be a zero-sum game for shoppers and a profitable strategy for others. Retailers can get ahead of the challenges.
Return Rates Affects Everyone, Not Just Retailers
Retail returns and return fraud have a cascading effect on your business’ profit. Consumers, communities, and the environment are also negatively impacted.
Retail Returns: Your Problem Isn’t Logistics
By bridging the gap between channels and sharing the data, you can create a holistic view of your consumer and their interactions in all your channels.
8 Thorns That May Be Harming Your Ecommerce Return Experience
Consumers will remember whether you have made the returns process thorny or smooth. Discover eight common pain points of the ecommerce return process.
What Does It Take to Be a Leader in Omnichannel Returns?
Retailers often treat the returns process as a stand-alone transactions, but they’re not. In fact, returns are an essential part of your CX.
Are Your Omnichannel Return Capabilities Falling Behind the Curve?
Online shoppers’ expectations continue to evolve, including what they expect from retailers when initiating an ecommerce return.
Does Your Return Policy Protect Your Bottom Line?
Review and refine your existing return policies for online and in-store sales to better protect your bottom line while enhancing the return experience.
Omnichannel Returns: What Your P&L Can’t Ignore
As online shopping and returns continue to rise in recent years, it is no longer sufficient for retailers to write returns off as a cost of doing business.
More from the Blog
Foiling Holiday Cash-Back Scams
The holidays can kick many retail fraud schemes into high gear. Learn how you can use analytics to stop retail cash-back scams.
How to Handle the Pressure of Today’s Omnichannel Retail Landscape
It’s more important than ever for retailers to develop an efficient omnichannel platform with seamless collaboration across systems and departments.
Why Rising Returns Can Be Good for Your Business
Recognizing that returns are good for business is an important shift in thinking for retailers. Learn the reasons why, including improving retail CX.
Video: Omnichannel Risk: Fraud, Abuse, Returns, and More
Learn how retailers can connect omnichannel consumer behaviors in ways that can lower retail risk.
4 Ways Inventory Visibility Delights Consumers
Having the right inventory on-hand is key to ensuring that consumers not only have a positive experience with one store, but with an entire brand.
Do Mobile Wallets Cause More Risk?
In order to stay ahead of retail fraud and risk, professionals need to familiarize themselves with mobile wallets and technological payment systems.
Retail Returns: Who’s in Charge of the Experience?
Few companies have an executive in charge of the retail returns experience. Having one can open up a lot of opportunities, including increased CX and revenue.
Welcoming Back the Window Shopper: 5 Ways to Delight Brick-and-Mortar Consumers
As the world opens back up after COVID-19, retailers have an opportunity to plan what the new brick-and-mortar customer experience will look like.
Cracking the Holiday Cash-Back Scam with Analytics
The holidays can kick many retail fraud schemes into high gear, such as a cash back scam. Learn how you can use analytics to protect your profits.
Summer Jobs – More Than Just a Temporary Position
In this post, we break down top challenges while making the case for a robust approach to seasonal hiring for the retail industry.