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Our latest posts
Insights from the Journey of a Returned Package
Retailers and consumers often think of the returns process as straightforward, but unexpected roadblocks along the way can cause a big financial hit.
Meet BORIS & BOPIS, Your Consumer’s New Best Friends
BORIS and BOPIS give retailers opportunities to meet and exceed consumer expectations as they turn returns and pick-ups into positive brand experiences.
How to Inspire Shopper Loyalty During the Returns Process
The post-holiday return season can provide an opportunity to show your good consumers that you care, even when they make a return.
Reducing the Financial Impact of Holiday Returns on Profitability
Post-holiday returns are a given, but your organization can proactively managing them and limit the financial impact returns have on your bottom line.
Simplifying Holiday Ecommerce Returns
To create an efficient user experience, returns must be an important component of your ecommerce strategy. It’s time to re-evaluate the return experience.
A Day in the Life of the Return Counter
The Return Counter is critical to the success of every retailer. Smart retailers can turn a potential loss into new revenue & turn online shoppers to brand loyalists.
Foiling Holiday Cash-Back Scams
The holidays can kick many retail fraud schemes into high gear. Learn how you can use analytics to stop retail cash-back scams.
How to Handle the Pressure of Today’s Omnichannel Retail Landscape
It’s more important than ever for retailers to develop an efficient omnichannel platform with seamless collaboration across systems and departments.
Why Rising Returns Can Be Good for Your Business
Recognizing that returns are good for business is an important shift in thinking for retailers. Learn the reasons why, including improving retail CX.
More from the Blog
5 Ways to Improve Associate Training & Customer Service
This retail infographic offers five tips on how to improve cashier skills and make cashier training less demanding of store manager’s time.
Is Your BORIS/BOPIS a Win-Win? | Part Two
There are plenty of things to consider before implementing BORIS and BOPIS into your store. Here are five ways to make sure it is done efficiently, with safety and consumer loyalty in mind.
Is Your BORIS/BOPIS a Win-Win? | Part One
Learn what you need in your BOPIS or BORIS retail strategy. Are your retail BOPIS services monitored for retail shrink? Is your BORIS process affecting #CX?
ORC at All-Time High, and Return Fraud Adds to It
Organized retail crime is at its highest levels of all time. Christopher J. McGourty of NAORCA Worldwide explores his own loss prevention experiences and how it relates to ORC activity.
5 Ways to Improve Return Authorization Using Artificial Intelligence
Transform your return authorization using artificial intelligence for efficient and secure transactions. Explore innovative AI technologies today.
What Kinds of Employee Fraud Does AI Catch?
In a retail store, employee fraud can take on many forms such as return fraud, collusion, theft, and loyalty fraud. Luckily, there are new AI-based tools to help LP curtail the loss.