Building a Recognition Engine to Keep Top Talent

Are your front-line employees getting the recognition and supportive coaching they need to stay engaged and excited about serving your consumers? Are they motivated to bring their A-game each and every day? These days, practically every retailer is struggling with...

Claims and Appeasements Abuse/Fraud: Bigger than Chargebacks?

The uptick in ecommerce has inspired many trends for businesses of all sizes and stripes —and not all of them are positive. While most omnichannel and ecommerce retailers have historically been concerned with chargeback fraud, some now recognize a type of fraud that...

5 Tips for Coaching Front-Line Workers

You’ve noticed them while you’re shopping and even in your own company—associates who are uncertain and therefore work slowly and make errors. They get flustered and skip steps. Their confidence crumbles. Bad actors also see it, and they will target the flustered...