by Stephen May | Feb 23, 2023
“In the next hour, you will make two hundred cash. But you will have to do something illegal. You won’t be in danger, but you will be breaking the law.” With that statement, Emily found herself introduced to organized retail crime. Netflix’s Emily the Criminal tells...
by Stephen May | Sep 8, 2022
Are your front-line employees getting the recognition and supportive coaching they need to stay engaged and excited about serving your consumers? Are they motivated to bring their A-game each and every day? These days, practically every retailer is struggling with...
by Stephen May | Aug 19, 2022
The uptick in ecommerce has inspired many trends for businesses of all sizes and stripes —and not all of them are positive. While most omnichannel and ecommerce retailers have historically been concerned with chargeback fraud, some now recognize a type of fraud that...
by Stephen May | Aug 3, 2022
You’ve noticed them while you’re shopping and even in your own company—associates who are uncertain and therefore work slowly and make errors. They get flustered and skip steps. Their confidence crumbles. Bad actors also see it, and they will target the flustered...
by Stephen May | Jul 25, 2022
COVID-19 has had a substantial impact on all industries, and retailers, in particular, are still struggling to make sense of changing consumer dynamics and new shopping realities. This article is not about this societal crisis, but another more slow-moving threat that...