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Our latest posts
5 Tips for Coaching Front-Line Workers
Your company can make supportive coaching more manageable and effective using Appriss® Secure Coach.
Sustaining Profitability and the Environment: A Retail Necessity
The next crises for the retail industry could very well be profitability and sustainability and the delicate balance of trading one off against the other.
Keep-It Returns: 4 Risks and How to Mitigate Them
A returnless refund—refunding or replacing a consumer’s purchase without requiring that the item be returned—is gaining popularity.
Will BOPIS and BORIS Replace Delivery?
Rethinking which items in your online inventory you make available for home delivery versus BOPIS could increase omnichannel profitability.
Is Free Shipping Dead?
Free shipping, especially free returns, can be a zero-sum game for shoppers and a profitable strategy for others. Retailers can get ahead of the challenges.
Return Rates Affects Everyone, Not Just Retailers
Retail returns and return fraud have a cascading effect on your business’ profit. Consumers, communities, and the environment are also negatively impacted.
Retail Returns: Your Problem Isn’t Logistics
By bridging the gap between channels and sharing the data, you can create a holistic view of your consumer and their interactions in all your channels.
8 Thorns That May Be Harming Your Ecommerce Return Experience
Consumers will remember whether you have made the returns process thorny or smooth. Discover eight common pain points of the ecommerce return process.
What Does It Take to Be a Leader in Omnichannel Returns?
Retailers often treat the returns process as a stand-alone transactions, but they’re not. In fact, returns are an essential part of your CX.
More from the Blog
How to Inspire Shopper Loyalty During the Returns Process
The post-holiday return season can provide an opportunity to show your good consumers that you care, even when they make a return.
Reducing the Financial Impact of Holiday Returns on Profitability
Post-holiday returns are a given, but your organization can proactively managing them and limit the financial impact returns have on your bottom line.
Simplifying Holiday Ecommerce Returns
To create an efficient user experience, returns must be an important component of your ecommerce strategy. It’s time to re-evaluate the return experience.
A Day in the Life of the Return Counter
The Return Counter is critical to the success of every retailer. Smart retailers can turn a potential loss into new revenue & turn online shoppers to brand loyalists.
Foiling Holiday Cash-Back Scams
The holidays can kick many retail fraud schemes into high gear. Learn how you can use analytics to stop retail cash-back scams.
How to Turn Returns into a Rewarding Consumer Experience
Addressing rising return challenges requires a nimble strategy that anticipates shopping behavior, streamlines the omnichannel journey, and protects profits.
How to Handle the Pressure of Today’s Omnichannel Retail Landscape
It’s more important than ever for retailers to develop an efficient omnichannel platform with seamless collaboration across systems and departments.
Why Rising Returns Can Be Good for Your Business
Recognizing that returns are good for business is an important shift in thinking for retailers. Learn the reasons why, including improving retail CX.
Video: Omnichannel Risk: Fraud, Abuse, Returns, and More
Learn how retailers can connect omnichannel consumer behaviors in ways that can lower retail risk.
4 Ways Inventory Visibility Delights Consumers
Having the right inventory on-hand is key to ensuring that consumers not only have a positive experience with one store, but with an entire brand.