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Explore our free report on organized retail crime (ORC) and learn how these groups exploit returns and claims. Discover real-world case studies and see how AI can help you combat fraud while maintaining customer trust.

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Return to Sender: How Organized Retail Crime Rings Exploit Returns, Claims, and Loopholes

Organized retail crime has moved beyond smash-and-grabs—now it’s hiding in your returns and claims. Sophisticated fraud rings exploit return policy loopholes to generate fake refunds, slipping past traditional detection methods.

Learn how leading retailers are using AI to uncover these hidden schemes.

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Get the Holiday Survival Guide and master the holiday retail season. The guide's insights and strategies can help prevent holiday fraud from hitting your margins.

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The 2025 Holiday Survival Guide

In a bonus episode of Retail Remix, guest host Adam Blair (Retail TouchPoints), supported by Pedro Ramos and Vishal Patel of Appriss Retail, explores how retailers can reduce return fraud while maintaining a positive customer experience.

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Deep Dive: How to Tackle Return Fraud — Without Losing Customers

Research

Return to Sender: How Organized Retail Crime Rings Exploit Returns, Claims, and Loopholes

Appriss Engage uses real-time data to help retailers like this one reduce and modify the returns experience without alienating good customers. Drill down and uncover what is driving returns

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Engage Insights

Download the new retail guide to prevent retail returns fraud, claims abuse, and safeguard your bottom line.

Research

The Bottom Line: How Returns and Claims Fraud Drive Total Retail Loss

Loss prevention team looking at organized retail crime incidents. Stop organized retail crime (ORC) groups fast and minimize loss with Incident + ORC. Simplify data collection and investigations, link related incidents.

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Incident + ORC Intelligence

Appriss Retail's incident management solution helps loss prevention teams efficiently capture and manage incidents, gather evidence, and streamline workflows. Enhance visibility and take immediate action with real-time alerts, all from a centralized system accessible on any device.

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Increase Productivity by Centrally Managing Any Type of Incident

The Appriss Linking System helps retailers identify fraud and abuse faster.

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Real-Time Protection from In-Store Return Fraud and Abuse

Learn how Appriss® Engage Appeasements and Claims Authorization can help you quickly identify high-risk claims that could be costing you millions each year.

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Engage Online Return and Claim Authorization

Learn how Appriss® Engage Appeasements and Claims Authorization can help you quickly identify high-risk claims that coul...

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Engage Order Protection

Protect your margins with Engage Order Protection. Use AI to detect high-risk transactions at checkout and apply dynamic...

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Engage Insights

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Incident + ORC Intelligence

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Increase Productivity by Centrally Managing Any Type of Incident

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Real-Time Protection from In-Store Return Fraud and Abuse

Product Information

Engage Online Return and Claim Authorization

Learn how Appriss® Engage Appeasements and Claims Authorization can help you quickly identify high-risk claims that coul...

Product Information

Engage Order Protection

Protect your margins with Engage Order Protection. Use AI to detect high-risk transactions at checkout and apply dynamic...

Appriss Retail Secure Inventory helps retailers optimize store inventory through artificial intelligence and advanced analytics.

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Unlock In-Store Inventory Visibility

Secure Inventory helps retailers optimize in-store inventory through AI and advanced analytics. Uncover excessive waste,...

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Engage Incentive Optimization

Engage Incentive Optimization uses return and purchase data to deliver personalized incentives, like exclusive offers fo...

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Secure Cash Over/Short

Optimize your cash management processes with our Secure Cash Over/Short solution, effectively addressing cash over and s...

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Receipt Management with Engage Return Authorization

Research

The 2025 Holiday Survival Guide

Research

Return to Sender: How Organized Retail Crime Rings Exploit Returns, Claims, and Loopholes

Research

The Bottom Line: How Returns and Claims Fraud Drive Total Retail Loss

This six step total retail loss playbook helps retailers minimize loss, streamline operations, and boost profitability.

Research

The Total Retail Loss Playbook

The 2024 consumer returns report by Appriss Retail and Deloitte dives into the state of retail returns in 2024 and the most common types of return fraud. Discover the 2024 retail return rate and what percentage of returns and claims can be attributed to fraud and abuse.

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2024 Consumer Returns in the Retail Industry Report

Understand the disconnect between retail executives’ perceptions and consumers’ actual experiences with return policies in our comprehensive retail survey.

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How Important Are Returns to Customers?

Research

2024 Claims and Appeasements Report

Discover findings about consumer returns in the retail industry in 2023. Find out how retailers are tackling retail returns in this retail report.

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2023 Consumer Returns in the Retail Industry Report

Research

National Retail Security Survey Report

Webinar

Deep Dive: How to Tackle Return Fraud — Without Losing Customers

Uncover the latest stats on return and claims fraud, in the NRF Big Ideas presentation by Riskified and Appriss Retail, now available on-demand

Webinar

Plugging the $19 Billion Leak on Profitability: Omnichannel Return Fraud

Webinar

AI for Retail Returns: Protect Customer Relationships, Drive Down Fraud and Abuse

Watch Pedro Ramos, chief revenue officer at Appriss Retail, discuss the rising threat of retail claims abuse and retail returns fraud in this NRF Protect 2024 Big Ideas presentation.

Webinar

There’s No “Friendly Fraud” – Using AI to Address Claim/Return Fraud & Abuse

Webinar

Give Each Customer the Experience They Deserve!

Webinar

1 + 1 = 3 | Floor & Decor Customer Presentation

Navigating the future of retail with Keynote

Webinar

Navigating the Future of Retail: Learning From the Past, Embracing the Present, and Shaping the Future

Webinar

Data, Data, Data: Unveiling Hidden Insight With New Data Sets | Wegman’s Customer Presentation

Learn about the data-science approach to developing & optimizing loss monitoring rules at Starbucks; see how performance is measured & monitored over time.

Webinar

Work the Cases That Matter the Most | Starbucks Customer Presentation

Dick's Sporting Goods RAS Metrics to Predict Shrink

Webinar

Using RAS Metrics to Predict Shrink | Dick’s Sporting Goods Customer Presentation

Understand the essentials for a real-time omnichannel return process that protects performance, delivers insight, and offers a seamless consumer experience. Retailers can learn how to make returns easy for customers regardless of channel, and how you can tailor your returns policy to the consumer for even bigger impact.

Whitepaper

Managing Omnichannel Return Risk in Real-Time

Retails and loss prevention professionals can learn about why monitoring sales reducing activities is important for managing retail loss and the customer experience. The whitepaper reviews common retail POS sales reducing events and their connection to retail shrink

Whitepaper

Controlling Shrink by Monitoring Sales Reducing Activities (SRAs)

Uncover the latest organized retail crime statistics in this comprehensive report and stay on top of orc fraud.

Whitepaper

Enhancing Retail Security: Combating Organized Retail Crime with Advanced Consumer Linking

Whitepaper

The Other Side of Shrink: Managing Poor Inventory Record Accuracy Percentages

Whitepaper

Navigating the Nuances: Understanding Consumer Behavior for Effective Fraud Prevention and Profit Protection

Whitepaper

Why a Rule-Based Return Policy Hurts Your Best Customers and Bottom Line

A woman is on the phone disputing a package she holds in her hands.

Whitepaper

Order Claims and Retail Appeasements: A Growing Source of Ecommerce Fraud

woman looking at a computer screen in a retail store

Whitepaper

Machine Learning and the Evolution of Exception Reporting

The Loss Prevention Leader’s Guide to Becoming a Profit Protection Partner

Position your teams as executive advisors by transforming investigation data into organizational intelligence. “Our people don’t steal.” That was the culture that a veteran loss prevention executive walked into when joining a global quickserve retailer. This expert...

From Cost Center to Revenue Protection: Building the CFO-Level Business Case

CFOs approve larger budgets when loss prevention shifts from departmental shrink metrics to organization-wide revenue protection. Pedro Ramos managed $2.5B in supermarket operations during his 23-year tenure as Assistant Vice President of Loss Prevention at...

Boost Cashier Performance in Retail with Targeted Cashier Coaching

This blog was first published on August 1, 2024, and has been updated for accuracy on November 6, 2025. Retail turnover isn’t new, but in 2025, it’s reaching critical levels. With over 15.6 million retail employees on U.S. payrolls as of March 2025, the challenge of...

Downloads

Return to Sender: How Organized Retail Crime Rings Exploit Returns, Claims, and Loopholes

The 2025 Holiday Survival Guide

Deep Dive: How to Tackle Return Fraud — Without Losing Customers

Return to Sender: How Organized Retail Crime Rings Exploit Returns, Claims, and Loopholes

Engage Insights

The Bottom Line: How Returns and Claims Fraud Drive Total Retail Loss

Incident + ORC Intelligence

Increase Productivity by Centrally Managing Any Type of Incident

Real-Time Protection from In-Store Return Fraud and Abuse

Engage Online Return and Claim Authorization

Engage Order Protection

The Total Retail Loss Playbook

Unlock In-Store Inventory Visibility

Engage Incentive Optimization

Plugging the $19 Billion Leak on Profitability: Omnichannel Return Fraud

2024 Consumer Returns in the Retail Industry Report

Managing Omnichannel Return Risk in Real-Time

Controlling Shrink by Monitoring Sales Reducing Activities (SRAs)

AI for Retail Returns: Protect Customer Relationships, Drive Down Fraud and Abuse

How Important Are Returns to Customers?

Enhancing Retail Security: Combating Organized Retail Crime with Advanced Consumer Linking

The Other Side of Shrink: Managing Poor Inventory Record Accuracy Percentages

There’s No “Friendly Fraud” – Using AI to Address Claim/Return Fraud & Abuse

2024 Claims and Appeasements Report

Navigating the Nuances: Understanding Consumer Behavior for Effective Fraud Prevention and Profit Protection

Give Each Customer the Experience They Deserve!​

2023 Consumer Returns in the Retail Industry Report

1 + 1 = 3 | Floor & Decor Customer Presentation

Navigating the Future of Retail: Learning From the Past, Embracing the Present, and Shaping the Future

Data, Data, Data: Unveiling Hidden Insight With New Data Sets | Wegman’s Customer Presentation

Work the Cases That Matter the Most | Starbucks Customer Presentation

Using RAS Metrics to Predict Shrink | Dick’s Sporting Goods Customer Presentation

National Retail Security Survey Report

Why a Rule-Based Return Policy Hurts Your Best Customers and Bottom Line

Secure Cash Over/Short

Receipt Management with Engage Return Authorization

Integration Options for Appriss Engage

Appriss Retail’s Ethical Approach to AI

Leveraging AI to Combat Claims Fraud

Risk, Return, and Reshipment: How Dick’s Sporting Goods is Managing the Omnichannel Experience

Order Claims and Retail Appeasements: A Growing Source of Ecommerce Fraud

Secure Coach

After the “Buy” Button: Attacking Omnichannel Risk

Conduct Store Audits Anytime, Anywhere

Machine Learning and the Evolution of Exception Reporting

Secure EBR

Engage In-Store Return Authorization

Engage Insights

Incident + ORC Intelligence

Increase Productivity by Centrally Managing Any Type of Incident

Real-Time Protection from In-Store Return Fraud and Abuse

Engage Online Return and Claim Authorization

Engage Order Protection

Unlock In-Store Inventory Visibility

Engage Incentive Optimization

Secure Cash Over/Short

Receipt Management with Engage Return Authorization

Integration Options for Appriss Engage

Appriss Retail’s Ethical Approach to AI

Secure Coach

Conduct Store Audits Anytime, Anywhere

Secure EBR

Engage In-Store Return Authorization

The 2025 Holiday Survival Guide

Return to Sender: How Organized Retail Crime Rings Exploit Returns, Claims, and Loopholes

The Bottom Line: How Returns and Claims Fraud Drive Total Retail Loss

The Total Retail Loss Playbook

2024 Consumer Returns in the Retail Industry Report

How Important Are Returns to Customers?

2024 Claims and Appeasements Report

2023 Consumer Returns in the Retail Industry Report

National Retail Security Survey Report

Deep Dive: How to Tackle Return Fraud — Without Losing Customers

Plugging the $19 Billion Leak on Profitability: Omnichannel Return Fraud

AI for Retail Returns: Protect Customer Relationships, Drive Down Fraud and Abuse

There’s No “Friendly Fraud” – Using AI to Address Claim/Return Fraud & Abuse

Give Each Customer the Experience They Deserve!​

1 + 1 = 3 | Floor & Decor Customer Presentation

Navigating the Future of Retail: Learning From the Past, Embracing the Present, and Shaping the Future

Give Each Customer the Experience They Deserve!

Give Each Customer the Experience They Deserve!