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2024 Consumer Returns in the Retail Industry Report
Published by Appriss Retail and Deloitte, this annual customer returns report provides a deep dive into the state of returns in 2024. It highlights the most common types of return fraud and provides critical data on ecommerce, in-store, and omnichannel returns and claims, losses, and the broader impact on the U.S. retail industry.
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Generative AI Loss Prevention Tools Are Changing Retail
Generative AI is a type of artificial intelligence that can quickly create new content, such as images, videos, text, and music, from existing data. An example of this is generative AI assisting MIT scientists in a DNA sequencing task that typically took days, but...
A Retailer’s Guide to Convenience Store Loss Prevention Solutions
The current state of convenience stores Convenience stores are evolving beyond fuel and snacks, becoming key players in food service and retail. As this rapid expansion continues, many C-stores face growing challenges in loss prevention, requiring modern solutions to...
How Return and Claims Fraud in 2024 Is Shaping Retail Strategies for 2025
Retailers face growing challenges in providing consumers with seamless merchandise return options as the process becomes increasingly complex and costly. According to a research collaboration between Appriss Retail and Deloitte, consumers returned $685 billion worth...