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Retail crime is costing retailers over $112 billion and organized retail crime is a major contributor. Discover how to use retail technology to detect and prevent.

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How Important Are Returns to Customers?

This report, based on surveys of 150 retail executives and over 1,000 North American consumers, explores how retailers handle returns and their effect on shopper decisions. Learn about the drawbacks of current policies and the advantages of AI-driven solutions for improved efficiency and customer satisfaction.

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Whitepaper

Understand the essentials for a real-time omnichannel return process that protects performance, delivers insight, and offers a seamless consumer experience. Retailers can learn how to make returns easy for customers regardless of channel, and how you can tailor your returns policy to the consumer for even bigger impact.

Whitepaper

Managing Omnichannel Return Risk in Real-Time

Retails and loss prevention professionals can learn about why monitoring sales reducing activities is important for managing retail loss and the customer experience. The whitepaper reviews common retail POS sales reducing events and their connection to retail shrink

Whitepaper

Controlling Shrink by Monitoring Sales Reducing Activities (SRAs)

Webinar

AI for Retail Returns: Protect Customer Relationships, Drive Down Fraud and Abuse

Understand the disconnect between retail executives’ perceptions and consumers’ actual experiences with return policies in our comprehensive retail survey.

Research

How Important Are Returns to Customers?

Whitepaper

Enhancing Retail Security: Combating Organized Retail Crime with Advanced Consumer Linking

man in blue coveralls reaches into a small bin on a shelf with many small bins

Whitepaper

The Other Side of Shrink: Managing Poor Inventory Record Accuracy Percentages

Watch Pedro Ramos, chief revenue officer at Appriss Retail, discuss the rising threat of retail claims abuse and retail returns fraud in this NRF Protect 2024 Big Ideas presentation.

Webinar

There’s No “Friendly Fraud” – Using AI to Address Claim/Return Fraud & Abuse

Research

2024 Claims and Appeasements Report

Whitepaper

Navigating the Nuances: Understanding Consumer Behavior for Effective Fraud Prevention and Profit Protection

Webinar

Give Each Customer the Experience They Deserve!

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Engage Claims and Appeasements Authorization

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Secure Cash Over/Short

Appriss Retail Secure Inventory helps retailers optimize store inventory through artificial intelligence and advanced analytics.

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Unlock In-Store Inventory Visibility

Appriss Retail is the most complete AI-enabled retail data analytics and resolution platform for managing retail loss prevention and returns.

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Explore Appriss Retail

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Receipt Management with Engage Return Authorization

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Integration Options for Appriss Engage

Appriss Retail ethical approach to artificial intelligence

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Appriss Retail’s Ethical Approach to AI

Improve efficiencies at the point-of-service, reduce front-end turnover, and decrease sales reducing activities (SRAs) with Appriss Retail Secure Coach.

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Secure Coach

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Convert Returns into New Sales Opportunities In-store and Online

Product Information

Conduct Store Audits Anytime, Anywhere

Research

How Important Are Returns to Customers?

Research

2024 Claims and Appeasements Report

Discover findings about consumer returns in the retail industry in 2023. Find out how retailers are tackling retail returns in this retail report.

Research

2023 Consumer Returns in the Retail Industry Report

Research

National Retail Security Survey Report

Research

2022 State of the Industry: Returns as an Engagement Strategy

Webinar

AI for Retail Returns: Protect Customer Relationships, Drive Down Fraud and Abuse

Webinar

There’s No “Friendly Fraud” – Using AI to Address Claim/Return Fraud & Abuse

Webinar

Give Each Customer the Experience They Deserve!

Webinar

1 + 1 = 3 | Floor & Decor Customer Presentation

Navigating the future of retail with Keynote

Webinar

Navigating the Future of Retail: Learning From the Past, Embracing the Present, and Shaping the Future

Webinar

Data, Data, Data: Unveiling Hidden Insight With New Data Sets | Wegman’s Customer Presentation

Webinar

Work the Cases That Matter the Most | Starbucks Customer Presentation

Dick's Sporting Goods RAS Metrics to Predict Shrink

Webinar

Using RAS Metrics to Predict Shrink | Dick’s Sporting Goods Customer Presentation

Webinar

Returns Are a Powerful Engagement Opportunity – One You Can’t Ignore!

Webinar

Leveraging AI to Combat Claims Fraud

Whitepaper

Managing Omnichannel Return Risk in Real-Time

Whitepaper

Controlling Shrink by Monitoring Sales Reducing Activities (SRAs)

Whitepaper

Enhancing Retail Security: Combating Organized Retail Crime with Advanced Consumer Linking

Whitepaper

The Other Side of Shrink: Managing Poor Inventory Record Accuracy Percentages

Whitepaper

Navigating the Nuances: Understanding Consumer Behavior for Effective Fraud Prevention and Profit Protection

Whitepaper

Why a Rule-Based Return Policy Hurts Your Best Customers and Bottom Line

A woman is on the phone disputing a package she holds in her hands.

Whitepaper

Order Claims and Retail Appeasements: A Growing Source of Ecommerce Fraud

woman looking at a computer screen in a retail store

Whitepaper

Machine Learning and the Evolution of Exception Reporting

Getting to the Bottom of Cash Register Discrepancies

Today’s consumers increasingly opt for cashless payment methods such as credit and debit cards, or digital services like Venmo, Zelle, PayPal, and Apple Pay. Despite the shift toward digital payments, a portion of the population still prefers to use cash. These cash...

Organized Retail Crime 101: A Retailer’s Guide to Shrink Prevention

Organized retail crime (ORC) preys on retailers of all sizes. From retailers with thousands of locations to something as small as an Irvine, CA, family-owned jewelry store. While retail crime can be as simple as a teen shoplifting an energy drink from a convenience...

Strategies for Effective Retail Loss Prevention Training

Understanding the importance of retail loss prevention training Retail losses, whether through shoplifting, employee theft, administrative errors, or organized retail crime (ORC), can severely impact the financial health of any business. Effective retail loss...

Downloads

How Important Are Returns to Customers?

Managing Omnichannel Return Risk in Real-Time

Controlling Shrink by Monitoring Sales Reducing Activities (SRAs)

AI for Retail Returns: Protect Customer Relationships, Drive Down Fraud and Abuse

How Important Are Returns to Customers?

Enhancing Retail Security: Combating Organized Retail Crime with Advanced Consumer Linking

The Other Side of Shrink: Managing Poor Inventory Record Accuracy Percentages

There’s No “Friendly Fraud” – Using AI to Address Claim/Return Fraud & Abuse

2024 Claims and Appeasements Report

Navigating the Nuances: Understanding Consumer Behavior for Effective Fraud Prevention and Profit Protection

Give Each Customer the Experience They Deserve!​

2023 Consumer Returns in the Retail Industry Report

1 + 1 = 3 | Floor & Decor Customer Presentation

Navigating the Future of Retail: Learning From the Past, Embracing the Present, and Shaping the Future

Data, Data, Data: Unveiling Hidden Insight With New Data Sets | Wegman’s Customer Presentation

Work the Cases That Matter the Most | Starbucks Customer Presentation

Using RAS Metrics to Predict Shrink | Dick’s Sporting Goods Customer Presentation

Engage Claims and Appeasements Authorization

National Retail Security Survey Report

Why a Rule-Based Return Policy Hurts Your Best Customers and Bottom Line

Secure Cash Over/Short

Unlock In-Store Inventory Visibility

Explore Appriss Retail

Receipt Management with Engage Return Authorization

Integration Options for Appriss Engage

Returns Are a Powerful Engagement Opportunity – One You Can’t Ignore!

Appriss Retail’s Ethical Approach to AI

Leveraging AI to Combat Claims Fraud

2022 State of the Industry: Returns as an Engagement Strategy

Risk, Return, and Reshipment: How Dick’s Sporting Goods is Managing the Omnichannel Experience

Order Claims and Retail Appeasements: A Growing Source of Ecommerce Fraud

Secure Coach

After the “Buy” Button: Attacking Omnichannel Risk

Convert Returns into New Sales Opportunities In-store and Online

Conduct Store Audits Anytime, Anywhere

Increase Productivity by Centrally Managing Any Type of Incident

Machine Learning and the Evolution of Exception Reporting

Secure Store: Beyond Exception Reporting with AI

Engage Incentive Optimization

Reduce Returns and Delight Your Best Customers with Engage Return Authorization

Engage Claims and Appeasements Authorization

Secure Cash Over/Short

Unlock In-Store Inventory Visibility

Explore Appriss Retail

Receipt Management with Engage Return Authorization

Integration Options for Appriss Engage

Appriss Retail’s Ethical Approach to AI

Secure Coach

Convert Returns into New Sales Opportunities In-store and Online

Conduct Store Audits Anytime, Anywhere

Increase Productivity by Centrally Managing Any Type of Incident

Secure Store: Beyond Exception Reporting with AI

Engage Incentive Optimization

Reduce Returns and Delight Your Best Customers with Engage Return Authorization

How Important Are Returns to Customers?

2024 Claims and Appeasements Report

2023 Consumer Returns in the Retail Industry Report

National Retail Security Survey Report

2022 State of the Industry: Returns as an Engagement Strategy

AI for Retail Returns: Protect Customer Relationships, Drive Down Fraud and Abuse

There’s No “Friendly Fraud” – Using AI to Address Claim/Return Fraud & Abuse

Give Each Customer the Experience They Deserve!​

1 + 1 = 3 | Floor & Decor Customer Presentation

Navigating the Future of Retail: Learning From the Past, Embracing the Present, and Shaping the Future

Data, Data, Data: Unveiling Hidden Insight With New Data Sets | Wegman’s Customer Presentation

Work the Cases That Matter the Most | Starbucks Customer Presentation

Using RAS Metrics to Predict Shrink | Dick’s Sporting Goods Customer Presentation

Returns Are a Powerful Engagement Opportunity – One You Can’t Ignore!

Leveraging AI to Combat Claims Fraud

Risk, Return, and Reshipment: How Dick’s Sporting Goods is Managing the Omnichannel Experience

After the “Buy” Button: Attacking Omnichannel Risk

Managing Omnichannel Return Risk in Real-Time

Controlling Shrink by Monitoring Sales Reducing Activities (SRAs)

Enhancing Retail Security: Combating Organized Retail Crime with Advanced Consumer Linking

The Other Side of Shrink: Managing Poor Inventory Record Accuracy Percentages

Navigating the Nuances: Understanding Consumer Behavior for Effective Fraud Prevention and Profit Protection

Why a Rule-Based Return Policy Hurts Your Best Customers and Bottom Line

Order Claims and Retail Appeasements: A Growing Source of Ecommerce Fraud

Machine Learning and the Evolution of Exception Reporting

Give Each Customer the Experience They Deserve!

Give Each Customer the Experience They Deserve!