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The Bottom Line: How Returns and Claims Fraud Drive Total Retail Loss
Returns and claims abuse is quietly becoming one of the biggest threats to retail profitability—costing over $100B annually. From fraudulent appeasements to professional wardrobers, abuse is evolving fast—and it’s hitting your margins, operations, and customer relationships. This guide exposes the biggest sources of loss and shows how today’s smartest retailers are fighting back with AI, cross-functional teams, and frictionless fraud prevention.
The fraud is real. The fix is here. Get the guide.
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Cash Register Discrepancies Explained: What Retailers Need to Know
This blog was first published in May 2023 and has been updated for accuracy on June 17, 2025. Today’s consumers increasingly favor cashless payment options like credit and debit cards, as well as digital services such as Venmo, Zelle, PayPal, and Apple Pay. However,...
Boosting Retail Security: The Power of RFID and AI for Loss Prevention
RFID is a technology that came into existence towards the end of World War II. Radio-frequency identification, or RFID, leverages electromagnetic fields to identify and track tags attached to objects. Though RFID in retail technologies have existed for 40+ years, RFID...
Fix Retail Shrink at the Source: How Smarter Returns Management Can Instantly Improve Cash Flow
The impact of retail returns on profitability continues to pose a challenge for retailers. In 2024 alone, consumers returned $685 billion worth of products —13.21% of total retail sales—with $103 billion in lost revenue tied directly to return and claims fraud in...