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Explore our free report on organized retail crime (ORC) and learn how these groups exploit returns and claims. Discover real-world case studies and see how AI can help you combat fraud while maintaining customer trust.

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Return to Sender: How Organized Retail Crime Rings Exploit Returns, Claims, and Loopholes

Organized retail crime has moved beyond smash-and-grabs—now it’s hiding in your returns and claims. Sophisticated fraud rings exploit return policy loopholes to generate fake refunds, slipping past traditional detection methods.

Learn how leading retailers are using AI to uncover these hidden schemes.

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Whitepaper
Explore our free report on organized retail crime (ORC) and learn how these groups exploit returns and claims. Discover real-world case studies and see how AI can help you combat fraud while maintaining customer trust.
Research

Return to Sender: How Organized Retail Crime Rings Exploit Returns, Claims, and Loopholes

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Appriss Engage uses real-time data to help retailers like this one reduce and modify the returns experience without alienating good customers. Drill down and uncover what is driving returns
Product Information

Engage Insights

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Download the new retail guide to prevent retail returns fraud, claims abuse, and safeguard your bottom line.
Research

The Bottom Line: How Returns and Claims Fraud Drive Total Retail Loss

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Loss prevention team looking at organized retail crime incidents. Stop organized retail crime (ORC) groups fast and minimize loss with Incident + ORC. Simplify data collection and investigations, link related incidents.
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Incident + ORC Intelligence

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Appriss Retail's incident management solution helps loss prevention teams efficiently capture and manage incidents, gather evidence, and streamline workflows. Enhance visibility and take immediate action with real-time alerts, all from a centralized system accessible on any device.
Product Information

Increase Productivity by Centrally Managing Any Type of Incident

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appriss linking system
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Real-Time Protection from In-Store Return Fraud and Abuse

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Learn how Appriss® Engage Appeasements and Claims Authorization can help you quickly identify high-risk claims that could be costing you millions each year.
Product Information

Engage Online Return and Claim Authorization

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Protect your margins with Engage Order Protection. Use AI to detect high-risk transactions at checkout and apply dynamic policies that stop fraud and abuse without disrupting loyal customers.
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Engage Order Protection

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This six step total retail loss playbook helps retailers minimize loss, streamline operations, and boost profitability.
Research

The Total Retail Loss Playbook

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Appriss Retail Secure Inventory helps retailers optimize store inventory through artificial intelligence and advanced analytics.
Product Information

Unlock In-Store Inventory Visibility

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Appriss Engage uses real-time data to help retailers like this one reduce and modify the returns experience without alienating good customers. Drill down and uncover what is driving returns
Product Information

Engage Insights

Read More
Loss prevention team looking at organized retail crime incidents. Stop organized retail crime (ORC) groups fast and minimize loss with Incident + ORC. Simplify data collection and investigations, link related incidents.
Product Information

Incident + ORC Intelligence

Read More
Appriss Retail's incident management solution helps loss prevention teams efficiently capture and manage incidents, gather evidence, and streamline workflows. Enhance visibility and take immediate action with real-time alerts, all from a centralized system accessible on any device.
Product Information

Increase Productivity by Centrally Managing Any Type of Incident

Read More
appriss linking system
Product Information

Real-Time Protection from In-Store Return Fraud and Abuse

Read More
Learn how Appriss® Engage Appeasements and Claims Authorization can help you quickly identify high-risk claims that could be costing you millions each year.
Product Information

Engage Online Return and Claim Authorization

Read More
Protect your margins with Engage Order Protection. Use AI to detect high-risk transactions at checkout and apply dynamic policies that stop fraud and abuse without disrupting loyal customers.
Product Information

Engage Order Protection

Read More
Appriss Retail Secure Inventory helps retailers optimize store inventory through artificial intelligence and advanced analytics.
Product Information

Unlock In-Store Inventory Visibility

Read More
Female customer getting an incentive to shop more in the store after an in-store return. Engage Incentive Optimization uses return and purchase data to deliver personalized incentives.
Product Information

Engage Incentive Optimization

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Cash register discrepancies/cash drawer over or short cause financial damage to retailers. Identify cash overages and shortages with data-driven insights.
Product Information

Secure Cash Over/Short

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Appriss Product Information
Product Information

Receipt Management with Engage Return Authorization

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Explore our free report on organized retail crime (ORC) and learn how these groups exploit returns and claims. Discover real-world case studies and see how AI can help you combat fraud while maintaining customer trust.
Research

Return to Sender: How Organized Retail Crime Rings Exploit Returns, Claims, and Loopholes

Read More
Download the new retail guide to prevent retail returns fraud, claims abuse, and safeguard your bottom line.
Research

The Bottom Line: How Returns and Claims Fraud Drive Total Retail Loss

Read More
This six step total retail loss playbook helps retailers minimize loss, streamline operations, and boost profitability.
Research

The Total Retail Loss Playbook

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The 2024 consumer returns report by Appriss Retail and Deloitte dives into the state of retail returns in 2024 and the most common types of return fraud. Discover the 2024 retail return rate and what percentage of returns and claims can be attributed to fraud and abuse.
Research

2024 Consumer Returns in the Retail Industry Report

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Understand the disconnect between retail executives’ perceptions and consumers’ actual experiences with return policies in our comprehensive retail survey.
Research

How Important Are Returns to Customers?

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Research

2024 Claims and Appeasements Report

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Discover findings about consumer returns in the retail industry in 2023. Find out how retailers are tackling retail returns in this retail report.
Research

2023 Consumer Returns in the Retail Industry Report

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The 2023 National Retail Security Survey report in partnership with Appriss Retail and the National Retail Federation is a retail security report that offers essential insights into the state of retail crime, focusing on theft, including organized retail crime (ORC), and explores retailers' loss prevention and asset protection strategies. Discover the causes of shrinkage in retail and learn how you can protect your profits.
Research

National Retail Security Survey Report

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Uncover the latest stats on return and claims fraud, in the NRF Big Ideas presentation by Riskified and Appriss Retail, now available on-demand
Webinar

Plugging the $19 Billion Leak on Profitability: Omnichannel Return Fraud

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Explore our webinar with Retail Dive to learn how AI can improve customer satisfaction, reduce fraud, and influence return policies positively.
Webinar

AI for Retail Returns: Protect Customer Relationships, Drive Down Fraud and Abuse

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Watch Pedro Ramos, chief revenue officer at Appriss Retail, discuss the rising threat of retail claims abuse and retail returns fraud in this NRF Protect 2024 Big Ideas presentation.
Webinar

There’s No “Friendly Fraud” – Using AI to Address Claim/Return Fraud & Abuse

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Give each customer the experience they deserve webinar
Webinar

Give Each Customer the Experience They Deserve!​

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Webinar

1 + 1 = 3 | Floor & Decor Customer Presentation

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Navigating the future of retail with Keynote
Webinar

Navigating the Future of Retail: Learning From the Past, Embracing the Present, and Shaping the Future

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Wegman's Data Data Data
Webinar

Data, Data, Data: Unveiling Hidden Insight With New Data Sets | Wegman’s Customer Presentation

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Learn about the data-science approach to developing & optimizing loss monitoring rules at Starbucks; see how performance is measured & monitored over time.
Webinar

Work the Cases That Matter the Most | Starbucks Customer Presentation

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Dick's Sporting Goods RAS Metrics to Predict Shrink
Webinar

Using RAS Metrics to Predict Shrink | Dick’s Sporting Goods Customer Presentation

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Leveraging AI to combat claims fraud
Webinar

Leveraging AI to Combat Claims Fraud

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Understand the essentials for a real-time omnichannel return process that protects performance, delivers insight, and offers a seamless consumer experience. Retailers can learn how to make returns easy for customers regardless of channel, and how you can tailor your returns policy to the consumer for even bigger impact.
Whitepaper

Managing Omnichannel Return Risk in Real-Time

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Retails and loss prevention professionals can learn about why monitoring sales reducing activities is important for managing retail loss and the customer experience. The whitepaper reviews common retail POS sales reducing events and their connection to retail shrink
Whitepaper

Controlling Shrink by Monitoring Sales Reducing Activities (SRAs)

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Uncover the latest organized retail crime statistics in this comprehensive report and stay on top of orc fraud.
Whitepaper

Enhancing Retail Security: Combating Organized Retail Crime with Advanced Consumer Linking

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Whitepaper

The Other Side of Shrink: Managing Poor Inventory Record Accuracy Percentages

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navigating nuances download
Whitepaper

Navigating the Nuances: Understanding Consumer Behavior for Effective Fraud Prevention and Profit Protection

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man closes a large brown cardboard box
Whitepaper

Why a Rule-Based Return Policy Hurts Your Best Customers and Bottom Line

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A woman is on the phone disputing a package she holds in her hands.
Whitepaper

Order Claims and Retail Appeasements: A Growing Source of Ecommerce Fraud

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woman looking at a computer screen in a retail store
Whitepaper

Machine Learning and the Evolution of Exception Reporting

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Other Interests

The Curious Case of Phantom Inventory

What is phantom inventory? Phantom inventory is defined as inventory that appears available in your inventory system but does not physically exist. Phantom inventory is an inventory inaccuracy or inventory discrepancy in a retailer's physical stock levels, usually...

Cash Register Discrepancies Explained: What Retailers Need to Know

This blog was first published in May 2023 and has been updated for accuracy on June 17, 2025.  Today’s consumers increasingly favor cashless payment options like credit and debit cards, as well as digital services such as Venmo, Zelle, PayPal, and Apple Pay. However,...