Thought Leadership

Written by Tom Rittman, vice president of marketing at Appriss Retail. In 2017 retailers project $351 billion in sales will be lost to returns, but there is more to the story. According to the 2017 Consumer Returns in the Retail Industry Report…

As online shopping transactions increase, and businesses try to make the returns process attractive to consumers, so attempts at retail fraud also increase. New research puts a figure on the cost to retailers and their employees.

Appriss Retail recently released its 2017 Consumer Returns in the Retail Industry report, which analyzes results from the National Retail Federation’s 2017 Organized Retail Crime survey to provide insights for retailers to minimize the effect of…

The retail industry is on the cusp of a transformation in its use of data to protect profits and to identify and overcome sales barriers. Now, it’s leveraging machine learning and AI models to generate more powerful insights to identify and…

AI clearly has transformational possibilities—but what will it do for loss prevention? In some ways, the future of AI is reflected in retail’s past. AI applications have been “hidden” for many years in business applications like credit…

Loss prevention departments have, for some time, successfully examined risk flags within point-of-sale (POS) transactions to identify exceptions that may indicate theft or loss. These risk flags, many of which decrease potential revenue, are…

Written by David Speights, Ph.D., Daniel Downs, Ph.D., and Adi Raz, Ph.D Retailing research reveals a strict return policy can negatively impact shoppers…

Social media location data can aid retailers in determining the likelihood of high theft rates…

Written by David Speights, Ph.D. and Nicolas Ceglia. Social media platforms, such as Facebook, Twitter and Instagram, are forcing companies to redefine e-commerce, marketing, and operational strategies and look for new ways to maximize the…