Press Release

February 22nd 2024

Appriss Retail Expands Global Presence by Adding Australian Retailer Officeworks to Its Customer Portfolio

The solution provider enables profit-saving exception-based reporting for 150,000 retail locations across 45 countries and six continents

Appriss Retail, a leading provider of data and analytics solutions designed to reduce retail losses, decrease fraudulent and abusive returns, and provide a more seamless consumer experience, today announced that Officeworks, a chain of Australian office supplies stores operated under parent company Wesfarmers, has selected Appriss Retail’s Secure solution to reduce shrink. This partnership solidifies the solution provider’s position in Australia ahead of its attendance at Retail Risk Sydney on Feb. 29. 

Traditionally, Officeworks has relied on standard reporting practices to detect behavioral exceptions at the point of sale, making it hard to identify the root causes of shrink and margin erosion. Additionally, a June 2023 study from the NSW Bureau of Crime Statistics and Research found that reported incidents of retail theft have increased by 55.7% in Greater Sydney and Regional NSW between 2018 and 2023.  

Faced with outdated reporting practices and a growing trend in retail theft, Officeworks needed a solution that would help it better identify these issues at the point of sale. To address this challenge, Officeworks selected Appriss Retail for its globally recognized ability to protect online and in-store transactions from theft, fraud, organized retail crime, claims and appeasements, and more.  

With Secure, Officeworks will have a comprehensive view of its business that will improve how the retailer responds to potentially fraudulent transactions and returns. Across the solution provider’s portfolio, Appriss Retail customers experience 100% visibility into sales reducing activity and exception metrics, resulting in shorter investigation times and reduction in shrink. 

“Shrink is an ongoing challenge for the retail community and oftentimes the root of the problem is convoluted,” said Michael Osborne, CEO, Appriss Retail. “My team is dedicated to helping retailers worldwide like Officeworks pinpoint abnormalities in their customer data and take action to prevent margin erosion before it’s too late.”

By expanding its existing presence in Australia, Appriss Retail will help more retailers prevent loss, enhance their inventory positions, and streamline business operations. In addition, Appriss Retail will soon bring its annual user conference to Australia to introduce its industry-leading returns authorization solution to the market and allow retailers across the region to hear from existing Appriss Retail customers like Officeworks and Myer, Australia’s largest department store.  

To learn more about how Appriss Retail can help retailers worldwide protect the transaction, in-store and online, visit Retailers attending Retail Risk Sydney on Feb. 29 can book a meeting with Appriss Retail to discuss partnership opportunities. 

About Appriss Retail 

Appriss Retail provides AI-driven analytics and real-time, integrated recommendations focused on identifying and mitigating theft, fraud, and abuse, while shaping positive experiences for profitable consumers. Used by more than 60 of the Top 100 omnichannel retailers, the company’s SaaS solutions improve retail profitability by reducing fraud and abuse, minimizing ecommerce claims and appeasements, and preventing losses caused by employee theft and turnover. For more information about Appriss Retail, visit

About Officeworks 

Established in 1994 in Richmond, Victoria, Officeworks is committed to making bigger things happen for its customers, team, the community and stakeholders. It operates 169 stores across Australia, a website that is home to more than 40,000 products, a national call centre, and a business team that helps micro, small and medium-sized businesses start, run and grow and Australians to work, learn, create and connect.  

Officeworks offers customers a wide range of office supplies, technology, furniture, art supplies, education resources and helpful services like print & copy and on-site and remote tech support through Geeks2U – delivering an experience that is easy and engaging, no matter how customers choose to shop.  

Officeworks is focused on the safety, wellbeing and career progression of the more than 9,000 team members it employs. It’s also dedicated to operating in a sustainable manner, including building and maintaining meaningful connections with the communities in which it operates, fundraising for its national partners and local community groups, continuing to reduce its impact on the environment and source responsibly. 

Media Contacts 

Matthew Boncosky 

Ketner Group Communications (for Appriss Retail)