2023 Consumer Returns in the Retail Industry


Discover findings about consumer returns in the retail industry in 2023. Find out how retailers are tackling retail returns in this retail report.

Did you know that 14% of your returns are fraudulent?

This annual report, published by NRF and Appriss Retail, offers valuable insights into the overall state of returns, including the most common examples of return fraud experienced in the past year (ex: wardrobing fraud, employee return fraud, online return fraud).

It examines data points for ecommerce, in-store, and omnichannel returns volume, loss, and impact on the retail industry in the U.S. during 2023 to help retailers better understand current consumer trends and better protect against retail shrink and refund fraud.

Download a copy now and create a roadmap for the future.

Get the Report