Support Services
Assistance when and where you need it
Ongoing Customer Support
Appriss Retail’s software-as-a-service (SaaS) implementation provides you with many complementary services beyond the functionality of the software.
The services plus the software form an entire solution designed to manage and optimize your results. Following are key services that are integrally tied to our deliverables.
Services for Verify, Secure Store, and Incent
CONSUMER QUESTIONS
If a consumer has questions about a warning or denial, the Appriss Retail has a process to answer their questions and provide documentation to support the decision. This removes the potential conflict from your stores and minimizes event escalation.
STORE AND HEADQUARTERS SUPPORT
As part of the SaaS model, we maintain a full support team ready to assist store or retail HQ staff with any issues. This includes everything required to keep your stores operating: hardware support or replacement, store compliance surveys, and more.
TRAINING
We deliver an organized, proven training method that makes learning your new solution fast and memorable. Our trainers take time to learn your store’s consumer engagement processes, so the training you receive is completely relevant.
DATA ANALYSIS
A data analysis document offers you a complete examination and summary of hard empirical data on which to base operational decisions. Plus, it provides ground-level detail on your in-store process, policy effectiveness, associate compliance, and consumer behavior.
RETURNS SIGNAGE AND DISCLOSURE
Appriss Retail can review your existing signage and receipt language and make suggestions for improving that language to make sure consumers are well informed both before and after they make a purchase.
LEGISLATIVE TRACKING AND COMPLIANCE
We can assist you with legal reviews and legislative bill tracking that may impact consumer privacy or your return processes such as: What are the return rules in each state?
You can rely on us
Your personnel are already stretched thin, in-store and at the corporate office. Our services are designed to give you full advantage of our expertise from day one and free your staff to pursue their own areas of expertise whether it is reducing shrink or ensuring an outstanding customer experience.
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