Support Services

Assistance when and where you need it

Ongoing Customer Support

The Retail Equation/Sysrepublic’s software-as-a-service implementation provides you with many complementary services beyond the functionality of the software.

The services plus the software form an entire solution designed to manage and optimize your results. Following are key services that are integrally tied to our deliverables.

Services for Verify, Secure, and Retail Rewards

CUSTOMER CALL CENTER AND RAR

If a consumer questions a warning or denial, our call center will answer them and provide return history information in the form of a Return Activity Report that shows all their returns. This removes the potential conflict from your stores and minimizes event escalation.

STORE AND HEADQUARTERS SUPPORT

As part of the SaaS model, we maintain a full support team ready to assist store or retail HQ staff with any issues. This includes everything required to keep your stores operating: hardware support, 24-hour hardware replacement, store compliance surveys, and more.

TRAINING

We deliver an organized, proven training method that makes learning your new solution fast and memorable.  Our trainers take time to learn your store’s consumer engagement processes, so the training you receive is completely relevant.

DATA ANALYSIS

A data analysis document offers you a complete examination and summary of hard empirical data on which to base operational decisions. Plus, it provides ground-level detail on your in-store process, policy effectiveness, associate compliance, and consumer behavior.

RETURNS SIGNAGE AND DISCLOSURE

The Retail Equation/Sysrepublic can review your existing signage and receipt language and make suggestions for improving that language to make sure consumers are well informed both before and after they make a purchase.

LEGISLATIVE TRACKING AND COMPLIANCE

The Retail Equation/Sysrepublic can assist you with legal reviews and legislative tracking of bills that may negatively impact consumer privacy and/or a retailer’s return processes such as: Do you know the return rules in every state? Are your return policies worded and posted properly?

You can rely on us

Your personnel are already stretched thin, in-store and at the corporate office. Our services are designed to give you full advantage of our expertise from day one and free your staff to pursue their own areas of expertise whether it is reducing shrink or ensuring an outstanding customer experience.

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