by Stephen May | Mar 21, 2022
As a retailer, you know that the cost of returns is much more than the loss of a sale. Returns and return fraud have a cascading effect on your business’ revenue and profit. The National Retail Federation has compiled returns data for 2022 in a comprehensive report,...
by Stephen May | Feb 3, 2022
The past few years delivered unprecedented growth in online shopping and a corresponding explosion in return rates. Ecommerce returns are now two to three times greater than returns for brick-and-mortar purchases. In 2021, one out of five of online purchases were...
by Stephen May | Jan 20, 2022
You may have noticed that your consumers tend to initiate returns after their online purchases more frequently than after their in-store shopping. On average, returns for ecommerce transactions are two to three times more likely than purchases made in brick-and-mortar...
by Stephen May | Jun 29, 2021
Technological advancements are usually regarded as triumphs that make our everyday lives easier. Whether it’s being able to order a pizza for your hungry family with the click of a button or setting your home thermostat remotely to save energy and money while away,...