Consumer Insights

Cracking the Holiday Cash-Back Scam with Analytics

How does a soft drink purchase cost a retailer hundreds? It could be happening in your stores right now if you offer cash back with a debit card purchase. We are seeing a particular cash-back scam circulate, and it is something that crops up this time of year as the holiday shopping frenzy kicks...

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14 Things the Pandemic Taught Us to Prepare for Holiday 2020 Success

Holiday 2020 shopping will bring big crowds, short tempers, and long retail hours. What have we learned about store operations and loss prevention in the past nine months to help keep spirits and revenues high? Here is a list of 14 things the pandemic taught us to prepare for holiday 2020 success.

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#RetailRecovery and External Loss

As retailers begin to re-open stores during the COVID-19 pandemic, every aspect of brick-and-mortar retail will need to be re-examined. Learn how to protect your stores and profits during the expected uptick in shoplifting and other external theft.

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#RetailRecovery and Consumer Returns

As retailers begin to re-open stores during the COVID-19 pandemic, every aspect of brick-and-mortar retail will need to be re-examined. Know what to expect from consumer returns and how you can protect your stores and profit.

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On Santa’s Naughty List: The 6 Forms of Fraudulent Holiday Returns

The holiday season is a profitable time for retailers, with plenty of well-intentioned consumers scouring shelves in-store, or scrolling through product pages online, to find the perfect gifts for their loved ones. Returns are to be expected: A recent report found that 20 percent of all returns take...

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Is Your BORIS/BOPIS a Win-Win? | Part Two

In the first part of this series, we covered the many options there are when it comes to deciding how your Buy-Online-Pickup-In-Store (BOPIS) and Buy-Online-Return-In-Store (BORIS) services will take place. Additionally, we explored how BORIS transactions can be handled, as well as the store and...

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Is Your BORIS/BOPIS a Win-Win? | Part One

The new frontier of omnichannel retail has proved to be an exciting and challenging time. Instead of brick-and-mortar stores only serving their original purpose of selling goods or offering services, they have expanded into much more: a hub for online pickups and returns, a place for consumers to...

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What Is the Optimal Retail Return Rate?

Accepting retail returns began as a marketing technique. The objective, then and now, is to give the consumer the confidence to trade that hard-earned paycheck for something new. A trustworthy retailer, the reasoning goes, stands behind the quality of its merchandise. By building the confidence to...

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