Use data science and AI to protect profits with the Appriss® Engage platform

Reduce fraud and maximize profitability by optimizing omnichannel returns

Your enterprise collects vast amounts of data about consumer transactions in your brick-and-mortar and online stores. Put that data to work to improve your customers’ experiences and improve margins.

Appriss® Engage is a Software-as-a-Service (SaaS) solution that delivers behavior-based recommendations (BBR) within the retailers POS, ecommerce or customer service applications. It provides retailers with the power of AI and machine learning to stop, modify, redirect or reward the actions of consumers during the purchase, return or claims process.

By recognizing the behaviors, patterns and preferences of each consumer, Engage can deliver a consistent experience during the final stage of a consumer’s journey, will reducing risk and protecting profits.

woman opening ecommerce purchase on couch appriss engage

Behavior-based solutions across four consumer interaction touch points

Return Authorizations

Use AI to analyze your data and push real-time decline, warn or approve recommendations to your POS or ecommerce platforms.

Claims Authorization

Machine learning analyzes thousands of data points to fight item not received and did not arrive claims. Real-time recommendations pushed to your customer service software.

Dynamic Policies

Set real-time policies by using AI to recognize fraud and abuse potential and preemptively setting policies during the sale to prevent fraudulent activities, without losing revenue. Includes BORIS and BOPIS incentives.

Incentive Optimization

Stop ignoring the last step of your customer journey and provide intelligent, optimized incentives during the return process. Recapture revenue and drive return behaviors.

Appriss Linking System Connects the Dots Within Your Data

Applying artificial intelligence data analysis across all your transactions, Engage hones in on people who frequently change components of their identity (email, bill to address, ship to address, phone number, etc.). A connection is flagged whenever two of the identifiers appear on the same transaction or connected transactions.

Engage then flags the shopper account(s) to give your employees or automated systems recommendations to approve, warn, or deny a claim based on guidelines defined by your company. The result: Potentially millions of dollars of direct value back on your bottom line.

Provide consistent experiences for consumers while improving your results.

RECAPTURE REVENUE

Use targeted incentives to help turn refunds into sales or help encourage shoppers to come into a store to complete their purchase.

REDUCE COST

Direct consumers in-store if a pick-up can help minimize logistics. Decrease the overall return volume to help reduce overhead, and keep return shipping in check.

PROTECT AGAINST FRAUD AND ABUSE

Take steps to identify and change the behavior of high risk purchasers and returners regardless of the channels they use to transact.

REWARD SUSTAINABILITY

Help consumers make green choices by offering incentives to protect the environment, such as making pick-ups or returns in-store when they live nearby.

REDUCE OMNICHANNEL FRICTION

Find ways to uncomplicate your processes and streamline your operations for handling omnichannel returns and purchases. You may make life easier for your shoppers, too.

USE BEHAVIOR-BASED POLICIES

Protect against return and claim fraud by recognizing high risk behaviors and preemptively setting policies during the sale to restrict fraudulent activities.

Download More Information

PODCAST: CONSUMERS MAKE RETURNS IN YOUR STORES. ARE YOU TAKING ADVANTAGE OF THEIR VISIT?

If you’re not taking advantage of consumers coming into your stores for returns, you are missing an opportunity to incentivize them to buy something else. 

WHITE PAPER: ORDER CLAIMS: A GROWING SOURCE OF ECOMMERCE FRAUD

Claims fraud, a.k.a. refund fraud, can be as costly as chargebacks for some retailers. Learn how you can protect your profits.

REPORT: 2021 CONSUMER RETURNS IN THE RETAIL INDUSTRY

This report, developed in collaboration with NRF, highlights the impact of returns. How does your company compare?

Request a Personalized, Commitment-Free Demo

See how Engage platform provides real-time recommendations to improve the consumer’s experience with return/refund, purchase, and exchange behaviors. Help us customize your live demo by filling out all fields in this form.