Resource Center

Take a deeper dive into the future of omnichannel returns.

All retail returns Resources

Footwear retailer uses Appriss Engage Return Optimization and Engage Incentive Optimization to improve profitability and protect retail margins

Manufacturer/Retailer Steps Up Sales with Returns Solutions

This retailer saw an opportunity to improve profitability and protect margins by maximizing the potential in an untapped revenue source—return transactions. Read More

woman-on-phone-laptop-ecommerce-return

Convert Returns into New Sales Opportunities In-store and Online

Appriss® Engage helps you to reduce risk and recoup lost revenue with a robust, omnichannel returns solution. Read More

Young-girl-unbox-open-new-headphone-buy-order-from-online-store-shop-take-photo

Consumer Returns in the Retail Industry 2021

This benchmark report provides data points on ecommerce, in-store, and omnichannel return cost, loss, and volume in the US during 2021. Read More

female-opening-online-retail-purchase

Managing Omnichannel Return Risk in Real-Time

Understand the essentials for a real-time omnichannel return process that protects performance, delivers insight, and offers a seamless consumer experience. Read More

shopping-customer-woman-returning-product-to-seller

Save Millions Directing Consumers to Return In-Store

See the data supporting the value of offering omnichannel consumers incentives to choose BORIS over shipping their returns to the retailer. Read More

White PaperFeatured White Paper Thumbnail

How to Protect Retail Margins Using the Science of Statistics

See how retail LP/AP departments can identify the root causes of loss due to procedures, policies, or systemic errors, and improve profitability. Read More

woman-opening-holiday-gifts

Fighting Omnichannel Return Loss During the Holiday Season

Retailers fight return losses all year long, the problem worsens considerably when the holiday season arrives. What can you do? Read More

Case StudyFeatured Case Study Thumbnail

Remodeling an Old Fashioned Return Counter

This retailer’s return procedures made it a target for organized retail crime and return abusers. See how it addressed the issue. Read More

VideoFeatured Video Thumbnail

2020 Examples of Return Fraud

What were the most common forms of return fraud experienced by US retailers in 2020? Find out in less than a minute. Read More

VideoFeatured Video Thumbnail

2020 Blended Return Rate by Retail Category

This short video shows which retail verticals had the highest merchandise return rates in 2020. (The highest is not apparel.) Read More

ResearchFeatured Research Thumbnail

2020 Consumer Returns in the Retail Industry Report

This benchmark report provides data points on ecommerce, in-store, and omnichannel return cost, loss, and volume in the US during 2020. Read More

White PaperFeatured White Paper Thumbnail

TV Returns and Football’s Big Game: Where Is the Connection?

Do consumers purchase high-end TVs to watch “The Big Game” and then return them for a refund? Appriss Commerce did the research to find out. Read More

VideoFeatured Video Thumbnail

Father’s Day Return Trends Revealed

Gifts are returned throughout the year, not just at winter holidays. See the gifts the with highest return rate after Father’s Day. Read More

VideoFeatured Video Thumbnail

Mother’s Day Return Trends Revealed

Gifts are returned throughout the year, not just during winter holidays. See the gifts the with highest return rate after Mother’s Day. Read More