Resource Center

Take a deeper dive into the future of omnichannel returns.

All specialty retail Resources

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AI-Driven Alternatives to Blanket Returns Policies: New Ways to Maximize Profitability

Don’t estrange shoppers with blanket return policies and return fees. Find viable alternatives that protect profits and elevate your CX. Read More

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Increase Productivity by Centrally Managing Any Type of Incident

Appriss® Secure Incident is the most powerful incident management solution on the market. This tool has handled more than 15 million cases. Read More

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Conduct Audits Anytime, Anywhere

Appriss® Secure Audit simplifies audits. Creating, conducting, and reporting are managed with ease. Details are in this quick overview. Read More

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Analytics That Can Help You Save on Ecommerce Returns

When it comes to ecommerce returns, categories matter. Learn where and how to start looking for your cost savings. Read More

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Dramatic Shift from In-Store to Omnichannel Shopping

This report uses Appriss Commerce’s collective intelligence to shine a light on lasting changes in consumer spending habits. Read More

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How to Protect Retail Margins Using the Science of Statistics

See how retail LP/AP departments can identify the root causes of loss due to procedures, policies, or systemic errors, and improve profitability. Read More

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Consumer Shopping Behaviors: Online Reviews and Sentiments Analysis

See how a machine learning model can be used to predict whether an item would be “recommended” by the consumer. Read More

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Remodeling an Old Fashioned Return Counter

This retailer’s return procedures made it a target for organized retail crime and return abusers. See how it addressed the issue. Read More

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Consumer Return Behaviors: B&M vs Omnichannel

How does consumer behavior differ between omnichannel and store-only shoppers? Which consumers deliver more value? You may be surprised. Read More

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Optimizing the Value in Return Transactions

By optimizing their return transactions, retailers have seen in increases of over1–2% in net sales and other benefits. Read More

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The Impact of COVID-19 on Key US Retail Segments

This research-driven white paper shows which categories were winners and which were losers in key retail segments during 2020 Read More

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Sell More, Lose Less During #RetailRecovery

This infographic-style booklet identifies six focus areas that can increase revenue and reduce loss in stores during re-opening. Read More

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TV Returns and Football’s Big Game: Where Is the Connection?

Do consumers purchase high-end TVs to watch “The Big Game” and then return them for a refund? Appriss Commerce did the research to find out. Read More

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Father’s Day Return Trends Revealed

Gifts are returned throughout the year, not just at winter holidays. See the gifts the with highest return rate after Father’s Day. Read More

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Mother’s Day Return Trends Revealed

Gifts are returned throughout the year, not just during winter holidays. See the gifts the with highest return rate after Mother’s Day. Read More

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Reducing Risk in the Game

This retailer wanted an EBR system to address revenue, margin, and stock loss plus create actionable insights. It achieved ROI in just 3 months. Read More

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Verify Helps Enable Flexible Return Policies

Delight your best consumers with Appriss® Verify return authorization. It reduces friction and features real-time analytics across all your channels. Read More

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Put the Brakes on Shrink

In this short explainer video, you’ll learn what SRAs are, how to find them, and the impact they have on shrink and profitability. Read More

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A Fish Tale, a Fraud Tale

This short explainer video explains how you could benefit when artificial intelligence (AI) augments exception reporting. Read More

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Global Retailer Tallies Successes

Learn how this UK-based retailer achieved a 200+% ROI in the first year and a 15% reduction in fraud overall. Read More

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Uncovering More Employee Fraud Faster with AI

A retailer’s leadership wondered what practical benefit AI would have on its operations. This case study outlines the impressive results. Read More

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Machine Learning and the Evolution of Exception Reporting

Learn how today’s AI evolved from rules and queries to predictive models and machine learning, helping reduce retail shrink and loss. Read More

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Secure Store: Beyond Exception Reporting with AI

Appriss® Secure exception analytics helps retailers reduce loss from employees, vendors, and processes? Find out in this quick overview. Read More

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Controlling Shrink by Monitoring Sales Reducing Activities (SRAs)

Refunds, voids, and overrides are among the SRAs that are necessary for a great CX, but they can indicate rising shrink. Read More

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Calculating Your Real Return Rate

Most retailers in this study underestimated their return rate—one by 150%. This paper explains how to calculate yours accurately. Read More

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Return Risk and Abuse: How to Protect Profits

Six retail return fraud schemes are detailed here along with ways to prevent them while improving the CX for other shoppers. Read More

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Improving the Consumer Experience with Returns

Here are six tips to reinvent your merchandise returns process to deliver consumer service excellence at the point-of-return. Read More

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Tuning in to Consumer Satisfaction

This retailer achieved a chain-wide 10%+ reduction in return rate saving millions of dollars annually. See how they did it. Read More

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Profit Protection in the Spotlight

Can a retailer optimize its return rate by reducing return loss and abuse while keeping consumer satisfaction levels high? Read More

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Slam the Door on Return Fraud

This chain offered a no-receipt-required return policy, but employees routinely extended the refund timeframe. See how the retailer regained control. Read More

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Incent Increases Consumer Value

Appriss® Incent targeted incentives helps omnichannel retailers turn returns into new revenue and profits. Find details in this quick overview. Read More

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Verify Helps Identify Consumer Behavior to Stop Loss

Appriss® Verify return authorization helps omnichannel retailer reduce returns, cut shrink, and improve service. Details are in this quick overview. Read More