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2023 Omnichannel Returns Index

Is your company a Leader, Challenger, Follower, or Laggard when it comes to digital retail returns capabilities? The benchmark study, published by Incisiv and Appriss Retail, examines the capabilities and policies of 128 retailers across 9 industry segments to determine the “table-stakes” and differentiating factors that provide consumers with optimal returns experiences across all selling channels.

Download this annual report now to compare your capabilities to your peers and gain valuable insights to bring your company into the leadership ranks.

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