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Take a deeper dive into the future of omnichannel returns.

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Footwear retailer uses Appriss Engage Return Optimization and Engage Incentive Optimization to improve profitability and protect retail margins

Manufacturer/Retailer Steps Up Sales with Returns Solutions

This retailer saw an opportunity to improve profitability and protect margins by maximizing the potential in an untapped revenue source—return transactions. Read More

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Leveraging AI to Combat Claims Fraud

Learn how the Appriss Linking System can help you identify potential fraudulent order claims. Read More

Order Claims: A Growing Source of Ecommerce Fraud

Order Claims: A Growing Source of Ecommerce Fraud

Claims fraud, a.k.a. refund fraud, can be as costly as chargebacks for some retailers. Learn how you can protect your profits. Read More

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Secure Coach

Improve efficiencies at the point-of-service, reduce front-end turnover, and decrease sales reducing activities (SRAs) with Appriss Secure Coach. Read More

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AI-Driven Alternatives to Blanket Returns Policies: New Ways to Maximize Profitability

Don’t estrange shoppers with blanket return policies and return fees. Find viable alternatives that protect profits and elevate your CX. Read More

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Increase Productivity by Centrally Managing Any Type of Incident

Appriss® Secure Incident is the most powerful incident management solution on the market. This tool has handled more than 15 million cases. Read More

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Conduct Audits Anytime, Anywhere

Appriss® Secure Audit simplifies audits. Creating, conducting, and reporting are managed with ease. Details are in this quick overview. Read More

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How to Protect Retail Margins Using the Science of Statistics

See how retail LP/AP departments can identify the root causes of loss due to procedures, policies, or systemic errors, and improve profitability. Read More

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Optimizing the Value in Return Transactions

By optimizing their return transactions, retailers have seen in increases of over1–2% in net sales and other benefits. Read More

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2020 Blended Return Rate by Retail Category

This short video shows which retail verticals had the highest merchandise return rates in 2020. (The highest is not apparel.) Read More

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2020 Consumer Returns in the Retail Industry Report

This benchmark report provides data points on ecommerce, in-store, and omnichannel return cost, loss, and volume in the US during 2020. Read More

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TV Returns and Football’s Big Game: Where Is the Connection?

Do consumers purchase high-end TVs to watch “The Big Game” and then return them for a refund? Appriss Commerce did the research to find out. Read More

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Supermarket Quells “Creative Cashiering”

This supermarket used LP/AP technology to keep up with overall growth and the addition self-checkout and cashier-assisted checkout. Read More

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Father’s Day Return Trends Revealed

Gifts are returned throughout the year, not just at winter holidays. See the gifts the with highest return rate after Father’s Day. Read More

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Mother’s Day Return Trends Revealed

Gifts are returned throughout the year, not just during winter holidays. See the gifts the with highest return rate after Mother’s Day. Read More

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Reducing Risk in the Game

This retailer wanted an EBR system to address revenue, margin, and stock loss plus create actionable insights. It achieved ROI in just 3 months. Read More

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Verify Helps Enable Flexible Return Policies

Delight your best consumers with Appriss® Verify return authorization. It reduces friction and features real-time analytics across all your channels. Read More

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Calculating Your Real Return Rate

Most retailers in this study underestimated their return rate—one by 150%. This paper explains how to calculate yours accurately. Read More

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Return Risk and Abuse: How to Protect Profits

Six retail return fraud schemes are detailed here along with ways to prevent them while improving the CX for other shoppers. Read More

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Improving the Consumer Experience with Returns

Here are six tips to reinvent your merchandise returns process to deliver consumer service excellence at the point-of-return. Read More

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Tuning in to Consumer Satisfaction

This retailer achieved a chain-wide 10%+ reduction in return rate saving millions of dollars annually. See how they did it. Read More

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Profit Protection in the Spotlight

Can a retailer optimize its return rate by reducing return loss and abuse while keeping consumer satisfaction levels high? Read More

omnichannel retailer uses Appriss Retail Engage to implement return optimization and protect against retail returns abuse

Outfitted for Return Optimization

Changes in consumer behavior were jeopardizing this company’s profitability and performance through return abuse. See what the retailer did. Read More

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Slam the Door on Return Fraud

This chain offered a no-receipt-required return policy, but employees routinely extended the refund timeframe. See how the retailer regained control. Read More

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Incent Increases Consumer Value

Appriss® Incent targeted incentives helps omnichannel retailers turn returns into new revenue and profits. Find details in this quick overview. Read More

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Verify Helps Identify Consumer Behavior to Stop Loss

Appriss® Verify return authorization helps omnichannel retailer reduce returns, cut shrink, and improve service. Details are in this quick overview. Read More